At a Glance
- Tasks: Support critical IT services and monitor infrastructure systems in a secure environment.
- Company: Join a leading tech firm with a focus on collaboration and growth.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and employee discounts.
- Other info: Flexible working options available from day one.
- Why this job: Kickstart your IT career with hands-on experience and mentoring opportunities.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Basingstoke (On-site), Shift based role.
As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers.
Your role will involve:
- Acting as the first point of contact for IT support queries via phone, email, or ticketing system
- Performing daily health checks and proactive infrastructure monitoring
- Logging, prioritising, and resolving incidents and service requests in line with SLAs
- Troubleshooting issues across a Linux environment
- Managing user accounts, passwords, and permissions
- Escalating complex or high-impact issues to 3rd Line or specialist support teams
- Providing clear communication and excellent customer service to end users
- Maintaining accurate records and documentation within the IT Service Management tool
- Contributing to process improvement and knowledge sharing across the team
Your transferable skills and experience:
- Previous experience in a 1st Line / Service Desk / Helpdesk support role
- Strong communication and customer service skills, both written and verbal
- Working knowledge of Linux or Windows environments
- Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
- A proactive, problem-solving mindset with strong attention to detail
- Ability to work effectively within a secure, process-driven environment
You must be willing and eligible to undergo security clearance for this position.
Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager.
Your benefits:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/ virtual GP
- Work Your Way is our approach to flexible working – this is available from day 1 of joining
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
Infrastructure Technician in Basingstoke employer: Fujitsu Limited
As an Infrastructure Technician at our Basingstoke location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With comprehensive training opportunities, flexible working arrangements from day one, and a robust benefits package including generous annual leave and pension contributions, we are committed to fostering a rewarding environment where your skills can flourish. Join us to be part of a collaborative team dedicated to delivering exceptional IT services in a secure setting.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technician in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fujitsu Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fujitsu Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fujitsu Limited!
✨Direct Apply to Fujitsu Limited
Let's not forget to apply directly through the Fujitsu Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Technician in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fujitsu Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fujitsu Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fujitsu Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
