2nd Line Storage Engineer in Stevenage

Location – Stevenage

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Responsibilities

• Your role will involve the day‑to‑day support, management, and development of enterprise storage platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs.
• You will monitor and manage large‑scale Netapp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance and resilience.
• You will be responsible for NAS and SAN administration, including VMware integration, fabric switch configuration, zoning and troubleshooting.
• The role includes capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required.
• You will create work processes and document the working outcomes.
• You will plan and execute storage software and firmware upgrades, ensuring minimal service impact and adherence to customer and Fujitsu standards and change control processes.
• The position can also involve installing and commissioning new storage/backup hardware to be completed and delivered within target timescales.
• In addition, your role will involve raising and presenting change requests and contributing to continuous service improvement initiatives.
• Knowledge sharing is also vital to help grow the team’s capability and experience across the estate.
• You will work from assigned service desk tickets to investigate, assess and resolve customer and system issues within SLA timeframes according to defined procedures and adhere to all IS policy documents, including Change & Release, Configuration, and Security, etc.
• You must maintain the security of the network services in accordance with the establishment’s security operating orders and current process documentation.

Qualifications and Skills

• Capable of handling Severity 1 & 2 incidents and providing RCA information.
• Understanding of Netapp storage engineering in enterprise‑scale environments.
• Knowledge of Netapp storage hardware.
• Knowledge of general NAS/SAN principles.
• Understanding of VMware integration with Netapp.
• High‑level security clearance required.

Please visit National Security vetting: clearance levels – GOV.UK.

Work Hours

Mon‑Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Benefits

• 26 days annual leave plus public holidays (3 flexible)
• Pension – double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits such as increased holidays/travel/dental, critical illness and more
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Equal Opportunity

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Please email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.