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- Tasks: Support and develop enterprise messaging platforms while resolving incidents and enhancing services.
- Company: Join a purpose-driven company focused on sustainability and innovation.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and employee discounts.
- Other info: Flexible working hours with no weekend shifts and opportunities for overtime.
- Why this job: Make a real impact in a collaborative team using cutting-edge messaging technologies.
- Qualifications: Experience with Microsoft Exchange and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Responsibilities
- Day‑to‑day support, management and development of enterprise platforms, resolving incidents, service requests and problem tickets within agreed SLAs and KPIs.
- Manage and optimise Microsoft Exchange (2013/2016/2019) and Skype for Business environments.
- Support Blackberry Enterprise Server (BES).
- Ensure compliance with regulatory requirements for messaging systems.
- Collaborate with multiple teams to troubleshoot and resolve issues.
- Implement security policies and enhance messaging services to meet evolving business needs.
- Raise and present change requests, and contribute to continuous service improvement initiatives.
- Knowledge sharing is vital to grow the team’s capability across the estate.
Qualifications and Experience
- Experience administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
- Understanding of NetApp Storage Engineering in enterprise‑scale environments.
- Familiarity with Blackberry Enterprise Server (BES) administration.
- Knowledge of email protocols such as SMTP, IMAP, and POP.
- Knowledge of Active Directory integration with messaging systems.
- Strong troubleshooting, problem‑solving and interpersonal skills.
Security Clearance
This role will require high‑level security clearance. Please see National Security Vetting: Clearance Levels – GOV.UK.
Hours of Work
Support requirements are Mon‑Fri between 0700 & 1900. 37 hours per week with typical days from 0700–1530 or 1030–1900. No weekend working, but overtime (including weekends) may be available.
Benefits
- 26 days annual leave plus public holidays (3 flexible)
- Pension – double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Flexible benefits such as increased holidays, travel, dental, critical illness and more
- Perks at work – employee discounts
- Employee assistance programme/virtual GP
Equal Opportunities
We are a Disability Confident Employer and support disabled applicants who meet the minimum criteria for the role. We also commit to LGBTI+ inclusion, race equality, gender equality and social mobility.
2nd Line Messaging Engineer in Stevenage employer: Fujitsu Digital Age Assurance
Contact Detail:
Fujitsu Digital Age Assurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Messaging Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Microsoft Exchange and Skype for Business. We want to see that you know your stuff and can handle those tricky questions!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled issues in the past, especially with messaging systems. This will help us see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Messaging Engineer in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Messaging Engineer role. Highlight your experience with Microsoft Exchange and Skype for Business, as well as any relevant troubleshooting skills. We want to see how your background fits with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about messaging systems and how you can contribute to our team. Don’t forget to mention your problem-solving skills and any experience with compliance and security policies.
Showcase Your Team Spirit: We value collaboration, so make sure to highlight any experiences where you’ve worked in a team to resolve issues or improve services. Share examples that demonstrate your ability to communicate effectively and share knowledge with others.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Fujitsu Digital Age Assurance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Exchange and Skype for Business. Be ready to discuss your experience with these platforms, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've resolved incidents or service requests. Think about the challenges you faced and how you overcame them. This will demonstrate your ability to manage and optimise enterprise platforms effectively.
✨Understand the Bigger Picture
Familiarise yourself with the regulatory requirements for messaging systems and how they impact the role. Being able to discuss compliance and security policies will show that you’re not just technically savvy but also aware of the broader implications of your work.
✨Emphasise Team Collaboration
Since this role involves working with multiple teams, be prepared to talk about your experience in collaborative environments. Highlight how you’ve shared knowledge and contributed to continuous service improvement initiatives in the past.