At a Glance
- Tasks: Provide on-site IT support and assist users at the HMRC Connect IT Bar.
- Company: Join Fujitsu, a tech leader that values its people and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Be the face of tech support and make a real difference for users.
- Qualifications: Experience with Windows 11, MS Office, and general hardware support.
The predicted salary is between 24000 - 28000 £ per year.
User Support Technician – HMRC Workplace Services – Portsmouth (Cosham)
Are you Customer Obsessed?
Can you work passionately and collaboratively within a team of like‑minded Customer Service focused engineers?
Do you want to be proud to work for a company that respects its people and is at the forefront of technology?
We are looking to grow our team with committed people to provide on‑site IT services for our HMRC customer in Portsmouth.
This is your world and your opportunity to shape it for the better.
Role
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account.
Your role will primarily involve delivering face‑to‑face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Portsmouth.
You will be working alongside other IT technicians on site.
- User support at the Connect IT Bar.
- Support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals.
- Support for AV setup within meeting rooms and completion of checks to confirm meeting rooms are fully operational.
- Management and delivery of local moves and changes on site.
- Support of official Homeworkers when required (off‑site visits).
- Development of key relationships with end‑user HMRC staff in various business areas.
- Provision of support to relevant Fujitsu (and sometimes HMRC) third parties.
- Feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.
- Key Technical Skills / Experience
- Windows 11
- MS Office / Office 365
- Support for general PC/Laptop hardware
- Support for agreed peripherals
- Competencies
- Flexibility – with regard to hours worked (within contractual requirements) to meet SLAs.
Ability to travel within a defined geography to cover home workers and assist at other sites if necessary.
- Great problem‑solving skills
- Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction
- Self‑motivated – willingness to get on with the job – a self‑starter who does not need constant supervision
- Team player – good team working skills
- Fantastic personal organisation
EEO Statement
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
EMEIArecruitment@fujitsu. com if you would like to apply through the Disability Confident Interview Scheme.
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Onsite Technical Services in Portsmouth employer: Fujitsu Digital Age Assurance
Fujitsu Digital Age Assurance is an excellent employer, offering a dynamic work culture in Bracknell that prioritises employee growth and development. With comprehensive benefits such as 26 days of annual leave and a robust pension scheme, we foster a supportive environment where you can thrive while making a meaningful impact on the security of our assets and buildings.
Contact Details:
Fujitsu Digital Age Assurance Recruitment Team
