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- Tasks: Provide first-line IT support and resolve customer issues with a focus on satisfaction.
- Company: Join Fujitsu, a leader in tech solutions with a commitment to innovation.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and a strong pension plan.
- Why this job: Make a difference by supporting the armed forces and enhancing your IT skills.
- Qualifications: Basic IT support knowledge and a passion for teamwork and learning.
- Other info: Dynamic work environment with opportunities for growth and employee discounts.
The predicted salary is between 25000 - 30000 £ per year.
Location: Fareham, Hampshire. Office based role, on rota Monday to Friday. Example shift patterns: 0730‑1600 & 0930‑1800.
This role provides first‑line support to customers and partners, resolving IT issues and maintaining high customer satisfaction. You will use the Support Works ticketing system to record incidents, escalations and resolutions, ensuring service disruption is minimised while meeting SLA and KPI targets. Collaboration with the team and effective communication with military customers and corporate partners are essential.
Your Role Will Involve:
- Resolve all IT related issues, provide solutions and fixes where possible.
- Escalate to 2nd & 3rd line teams as appropriate.
- Record failures and use the Support Works ticketing system to log all incidents and fixes.
- Maintain service to the armed forces during training at various sites.
- Ensure compliance with Fujitsu IS Policy documents and security guidelines.
- Collaborate with the team and communicate effectively with customers and corporate partners.
- Engage in occasional projects beyond day‑to‑day support duties.
Your Experience:
- Understanding of IT support and infrastructure, teamwork, and willingness to learn.
- Assign Service Desk Support calls as required.
- Respond to and complete calls within the SLA timescales.
- Produce and maintain records, procedures and documentation related to the IS Service.
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration and Security.
- Monitor IT systems and report alerts in accordance with policy.
- Maintain the security of network services.
- Operate within 0730‑1800 hours, covering 37 hours per week on a split shift.
Your Benefits:
- 26 days annual leave plus public holidays (3 flexible).
- Pension – double matching contributions of up to 10%.
- Life assurance.
- Company‑wide incentive plans.
- Flexible benefits such as increased holidays, travel, dental, critical illness, and more.
- Perks at work – employee discounts.
- Employee assistance programme / virtual GP.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Apply via EMEIArecruitment@fujitsu.com.
Service Desk Technician in Fareham employer: Fujitsu Digital Age Assurance
Contact Detail:
Fujitsu Digital Age Assurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Fareham
✨Tip Number 1
Get to know the company culture! Research Fujitsu and their values, especially how they support military customers. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving IT issues, brush up on common troubleshooting techniques. You might even want to role-play with a friend to simulate real-life scenarios you could face on the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working at Fujitsu. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Service Desk Technician in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how you can resolve IT issues and maintain customer satisfaction, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Technician role. Mention your teamwork skills and willingness to learn, as these are key for us.
Showcase Your Communication Skills: Since effective communication with military customers and corporate partners is essential, make sure to highlight any experience you have in this area. We love candidates who can convey technical information clearly!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Fujitsu Digital Age Assurance
✨Know Your IT Stuff
Brush up on your IT support knowledge before the interview. Be ready to discuss common issues you might encounter and how you'd resolve them. Familiarise yourself with the Support Works ticketing system, as it’s crucial for the role.
✨Show Off Your Team Spirit
This role requires collaboration, so be prepared to share examples of how you've worked effectively in a team. Highlight any experiences where you’ve communicated with customers or partners, especially in high-pressure situations.
✨Understand the Company Culture
Research Fujitsu's values and policies, especially around security and compliance. Showing that you align with their IS Policy documents will demonstrate your commitment to maintaining high standards in your work.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, specific projects, or how success is measured in the role. It shows your genuine interest in the position and the company.