At a Glance
- Tasks: Provide first-line IT support and resolve user queries in a secure environment.
- Company: Join Fujitsu Digital Age Assurance, a leader in tech solutions.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Experience in 1st line service desk and strong customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Fujitsu Digital Age Assurance is seeking a Service Desk Analyst based on-site in Bracknell to provide first-line IT support for a secure environment.
You will handle user queries via phone, email, or tickets, log and resolve incidents, and guide users on IT systems while maintaining strong SLAs.
The role requires experience in 1st line service desk, solid customer service, and familiarity with Windows 10/11, M365, and AD password resets.
ITSM tools like Service Now or Remedy are desirable.
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1st Line IT Service Desk — Secure, On-site Support & Growth in Bracknell employer: Fujitsu Digital Age Assurance
Fujitsu Digital Age Assurance is an excellent employer, offering a dynamic work culture in Bracknell that prioritises employee growth and development. With comprehensive benefits such as 26 days of annual leave and a robust pension scheme, we foster a supportive environment where you can thrive while making a meaningful impact on the security of our assets and buildings.
Contact Details:
Fujitsu Digital Age Assurance Recruitment Team
