At a Glance
- Tasks: Support and enhance infrastructure services in a dynamic 24/7 environment.
- Company: Join Fujitsu, a global leader in digital transformation and innovation.
- Benefits: Enjoy flexible working, competitive salary, and generous annual leave.
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real impact on sustainability while developing your tech skills.
- Qualifications: Experience with IT infrastructure and a passion for technology.
The predicted salary is between 38250 - 46750 £ per year.
Location Flexibility: Primary Location Only
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions.
Due to the nature of our support requirements, this is an office-based role. As an Infrastructure Technician, you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern.
Your role will involve:
- Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
- Incident Management: Incident logging, triage and assignment on multiple ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line and/or Service Management. Support Service Management on the reporting of incidents.
- Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's.
- Patch and Signature Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft WSUS toolset and regular signature deployments for tools such as Trellix and Tenable.
- Change Management: Support and participate as required in all Change Management Activities.
- Request Fulfilment: Will receive and action Service Requests from customers; changes including add, change or remove access from secure environments.
Your transferable skills and experience:
- Active Directory (DHCP/DNS/GPO)
- Windows Server 2019, 2022 & RDS
- VMware ESXi and VMware vCenter
- Core routing and switching using Cisco IOS and JUNOS
- Cisco Firepower and Cisco ASA firewalls
- Anti-Virus management and reporting, Trellix EPO maintenance
- Supporting secure IT infrastructures
- Zabbix, ECK monitoring toolsets
- Fujitsu Primergy servers
- NetApp
- Veeam backup and restore
- Awareness of ITSM toolsets, Jira Service Management and ServiceNow
- Patch management WSUS toolset knowledge
Due to the role requirements, you will need to be eligible and willing to obtain a high level of security clearance. Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in Infrastructure Support this could be the next opportunity for you.
Expected working: This is a 24/7 role which is based on a rolling 4 days on 4 days off (alternating Days and Nights). Each shift is 10.5 hrs to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.
Benefits include:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
- Work Your Way is our approach to flexible working – this is available from day 1 of joining
Recruitment process: The recruitment process consists of a one stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together: We are recognised as a responsible and inclusive employer. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Infrastructure Technician in Basingstoke employer: Fujitsu Careers
Fujitsu is an exceptional employer that prioritises customer satisfaction and fosters a collaborative work environment in Portsmouth. With a strong commitment to employee growth, we offer opportunities for professional development while embracing diversity and inclusion. Our culture respects individual commitments and promotes a healthy work-life balance, making it a rewarding place to build your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technician in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fujitsu Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fujitsu Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fujitsu Careers!
✨Direct Apply to Fujitsu Careers
Let's not forget to apply directly through the Fujitsu Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Technician in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fujitsu Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fujitsu Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fujitsu Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
