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For Companies At a Glance
- Tasks: Build and maintain strong customer relationships while ensuring satisfaction and service delivery.
- Company: Fujifilm Healthcare is dedicated to advancing human health through innovative healthcare solutions.
- Benefits: Enjoy a flexible home-based role with travel opportunities and a supportive work culture.
- Why this job: Join a team that values diverse thinking and collaboration, making a real impact in healthcare.
- Qualifications: Experience in ITIL standards, project management, and excellent communication skills are essential.
- Other info: Willingness to travel up to 75% is required; we embrace diversity and equal opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Company Profile
Fujifilm Healthcare is focused on becoming a company that can reinforce the advancement of human health through its offering of products and technologies, supporting the transformation taking place in the healthcare sector. Fujifilm Healthcare’s role in Europe involves a commitment to creating new clinical value and improving the medical environment by bringing the latest innovations to healthcare providers, so that they can deliver faster, more accurate diagnosis and treatment to their patients. Fujifilm Healthcare is dedicated to working with healthcare professionals by offering one-stop comprehensive solutions that boost efficiency and automation, leading to a fully patient-oriented approach and a healthier future for people across Europe.
Overview
Fujifilm Healthcare UK is looking for aCustomer Success Manager to build and maintain successful relationships with customers and represent all of Fujifilm Healthcare’s business units
Home Based / Customer site travel 75%
Responsibilities
Key responsibilities
- Manage successful customer relationships with stakeholders at all levels to maintain customer satisfaction
- Ensuring the business meets contractual obligations
- Managing regular in-person and online Service Reviews
- Measuring levels of customer satisfaction in line with the company strategy, goals and objectives and driving initiatives to ensure the business delivers market leading levels of customer support
- Work with the Strategic Relationship Manager and internal business units to ensure the required levels of service are delivered to the customer with Service Improvement Plans agreed and progressed, where required
- Work with 3rd party suppliers to ensure their service levels meet contracted levels. Service Improvement Plans agreed and implemented, where required
- Manage relationships with all business units and product managers
- Ownership of the Problem Management process (identification, creation and daily drive of Problem management and Problem records)
- Working with other business units to organise portfolio events for customers
Qualifications
Key competencies
- An understanding of ITIL standards and or ISO 20000
- Knowledge of Healthcare IT systems and medical imaging modalities
- Extensive experience in developing project management and service procedures and processes. Ability to think out of the box, to evaluate current processes and identify areas for improvement
- Experience in the application of service best practices
- Experience in leading and managing technical teams to improve delivery to customers
- Extensive experience in working with, managing, and resolving customer problems and issues. Must have the ability to understand, relate, and build confidence to customers
- Strong commercial and negotiation skills
- High level of proficiency in the use of Microsoft office tools
- Willing to travel up to 75% including regular time in Fujifilm House, Bedford
- Able to work independently and as part of a team
- Excellent verbal and written communication skills
- Excellent strategic and planning skills
Why work with us?
We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At FUJIFILM Healthcare Europe we are proud of our culture which favours diverse thinking, encourages collaboration, and insists on respect and integrity. We aspire to create an energetic, dedicated, and enjoyable work environment for all and hope you will consider joining us!
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Customer Success Manager employer: Fujifilm
Contact Detail:
Fujifilm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with ITIL standards and ISO 20000, as these are crucial for the Customer Success Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to service excellence.
✨Tip Number 2
Showcase your experience in managing customer relationships by preparing specific examples of how you've improved customer satisfaction in previous roles. This will highlight your ability to build trust and rapport with stakeholders.
✨Tip Number 3
Be ready to discuss your problem management skills. Prepare to explain how you've identified issues, created solutions, and driven improvements in service delivery, as this is a key responsibility of the role.
✨Tip Number 4
Since the role involves significant travel, emphasize your flexibility and willingness to engage with customers on-site. Share any relevant experiences where you've successfully managed remote relationships while ensuring high service levels.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Fujifilm Healthcare's mission and values. Highlight how your experience aligns with their commitment to improving healthcare through innovative solutions.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer success, project management, and healthcare IT systems. Use specific examples that demonstrate your ability to manage customer relationships and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills can contribute to Fujifilm Healthcare's goals. Mention your experience with ITIL standards and your ability to drive customer satisfaction.
Highlight Key Competencies: In your application, make sure to address the key competencies listed in the job description, such as problem management, negotiation skills, and proficiency in Microsoft Office tools. Provide concrete examples of how you've demonstrated these skills in previous roles.
How to prepare for a job interview at Fujifilm
✨Understand the Healthcare Landscape
Familiarize yourself with the latest trends and technologies in healthcare, especially those related to IT systems and medical imaging. This knowledge will help you demonstrate your understanding of Fujifilm Healthcare's mission and how you can contribute to their goals.
✨Showcase Your Customer Relationship Skills
Prepare examples from your past experiences where you successfully managed customer relationships and resolved issues. Highlight your ability to build trust and maintain satisfaction, as this is crucial for a Customer Success Manager role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you identified problems and implemented effective solutions. Emphasize your experience with service improvement plans and how you have driven initiatives to enhance customer support.
✨Highlight Your Project Management Experience
Discuss your experience in developing project management processes and how you've applied best practices in service delivery. This will show your capability to manage multiple stakeholders and ensure that contractual obligations are met.
