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For Companies At a Glance
- Tasks: Install, train users, and maintain cutting-edge print equipment across the UK.
- Company: Join Fujifilm, a leader in imaging innovation with 90 years of experience.
- Benefits: Enjoy flexible working hours, travel opportunities, and ongoing training.
- Why this job: Be part of a tech-savvy team making personalised printing accessible to everyone.
- Qualifications: 5+ years in mechanical troubleshooting; engineering qualification required.
- Other info: Must have a full UK driving licence and be ready for overnight travel.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer, Print on Demand (POD) South
For 90 years, Fujifilm has been on the cutting-edge of the imaging industry. What started as a company designed to produce camera film soon blossomed into a global brand committed to imaging innovation. Over the last two decades, we’ve provided quality precision in on-demand product printing, leveraging our strength in technology to create high-quality personalized photo products for consumers and businesses everywhere. In everything we do, we strive to make leading-edge technology accessible to everyone. Now, we’re using that philosophy to level up the print on demand world.
The Role:
As a Field Service Engineer, you will be responsible for installations, training users, service and maintenance of the complete range of equipment and software supplied by Fujifilm Graphic Systems to customers based in the UK from both helpdesk and hands-on perspective. Manage service agents and maintain a high level of knowledge and standards.
Person Requirements:
- Minimum 5 years experience in troubleshooting and repairing mechanical equipment within the Print on Demand (POD) print industry.
- Hold a mechanical or electrical engineering qualification, or equivalent qualification.
- Strong customer management and communication skills with an excellent telephone manner.
- Ability to work under pressure and understand the need to adapt and be flexible to suit business needs.
- Confident and able to use initiative with high levels of motivation, drive, and enthusiasm.
- Ability to work autonomously and to build strong working relationships with customers and colleagues.
- Full UK driving licence.
- Willingness to travel/stay away overnight.
- Attend high level training courses and be able to cascade that training on a local level.
- Attend escalations and liaise with 2nd level support.
Field Service Engineer - Nights employer: Fujifilm UK
Contact Detail:
Fujifilm UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights
✨Tip Number 1
Familiarise yourself with Fujifilm's products and services, especially in the Print on Demand sector. Understanding their technology and how it benefits customers will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Fujifilm to gain insights into the company culture and expectations for the Field Service Engineer role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully troubleshot mechanical equipment. Highlighting your problem-solving skills will demonstrate your capability for the role.
✨Tip Number 4
Showcase your customer management skills by preparing scenarios where you've effectively communicated with clients or trained users. This will illustrate your ability to build strong relationships, which is crucial for this position.
We think you need these skills to ace Field Service Engineer - Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Service Engineer position. Tailor your application to highlight relevant experience in troubleshooting and repairing mechanical equipment, especially within the Print on Demand industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in the field. Provide specific examples of past roles where you managed installations, training, and maintenance of equipment, showcasing your technical skills and customer management abilities.
Showcase Soft Skills: Fujifilm values strong communication and customer management skills. Make sure to include examples that demonstrate your ability to work under pressure, adapt to changing situations, and build relationships with customers and colleagues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Field Service Engineer role.
How to prepare for a job interview at Fujifilm UK
✨Showcase Your Technical Expertise
Make sure to highlight your experience in troubleshooting and repairing mechanical equipment, especially within the Print on Demand industry. Be prepared to discuss specific examples of challenges you've faced and how you resolved them.
✨Demonstrate Strong Communication Skills
Since this role involves customer management, practice articulating your thoughts clearly and confidently. Prepare to share instances where your communication skills made a difference in resolving customer issues or training users.
✨Emphasise Flexibility and Adaptability
Fujifilm values adaptability, so be ready to discuss how you've successfully managed changing priorities or worked under pressure in previous roles. Share examples that showcase your ability to adjust to new situations.
✨Prepare for Hands-On Scenarios
As a Field Service Engineer, you'll need to demonstrate your practical skills. Consider preparing for potential hands-on assessments or technical questions that may arise during the interview, showcasing your problem-solving abilities.
