Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Field Service Engineer, you'll repair and maintain X-ray equipment while ensuring top-notch customer service.
- Company: Fujifilm Healthcare is revolutionizing healthcare with innovative products for faster, accurate diagnoses.
- Benefits: Join a diverse team with a focus on collaboration and respect, plus opportunities for professional growth.
- Why this job: Make a real impact in healthcare by supporting advanced medical technologies and improving patient outcomes.
- Qualifications: You need training in Medical Technology or relevant experience, plus strong customer service skills.
- Other info: We value diversity and encourage all applicants to apply, fostering an inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Fujifilm Healthcare is focused on becoming a company that can reinforce the advancement of human health through its offering of products and technologies, supporting the transformation taking place in the healthcare sector. Fujifilm Healthcare’s role in Europe involves a commitment to creating new clinical value and improving the medical environment by bringing the latest innovations to healthcare providers, so that they can deliver faster, more accurate diagnosis and treatment to their patients. Fujifilm Healthcare is dedicated to working with healthcare professionals by offering one-stop comprehensive solutions that boost efficiency and automation, leading to a fully patient-oriented approach and a healthier future for people across Europe.
Fujifilm Healthcare UK is looking for a Field Service Engineer, X-Ray to ensure the smooth and continued operation of new and existing products and equipment, through the repair of emergency breakdowns and routine service maintenance duties. To install and demonstrate equipment as required in support of the sales team.
What you\’ll be doing
- Repair a range of Fujifilm Medical Systems supplied equipment including X-ray (CR and DR) equipment, ensuring that priorities and timescales are adhered to
- Routine Maintenance- carry out maintenance in line with service contract requirements on DR X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed
- Install and demonstrate equipment in support of the Sales and Applications teams
- Installations- Attending kick off meeting or pre install site visits to ensure the project has correct resources in place. Keeping the project team and wider business up to date, providing daily reports outlining progress and potential issues
- Customer Service- respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met.
- Work with other members of the service team in Fujifilm Medical Systems to resolve customer service related problems.
- Take ownership of site/ system issues to develop a plan to resolve with the aid of technical management
- Escalate to their Team Leader or Service Delivery Manager, in a timely manner, any serious or potentially unresolved issues which may affect patient safety and customer/supplier relationships.
- Ensure all Health and Safety requirements are adhered to at all times, reporting any potential hazards to their Team Leader or Service Delivery Manager.
What you\’ll need:
– Completed training or studies in the field of Medical Technology / Healthcare (X-Ray) or comparable professional experience.
– Experience in the operational management of a service desk incl. experience in dealing with ticket systems (e.g. Salesforce, ServiceNow or comparable)
– Methodological competence in ITIL processes (incident management, problem management)
– Confident handling of all common Microsoft Office applications
– Strong service and customer orientation
– Structured, process-oriented and independent way of working
– Experience in project management of complex (medical) projects
– Experience in moderation and conflict resolution with good negotiation and assertiveness skills
– Analytical thinking & business management skills
– English language skills (written and spoken)
– SAP, MS Office and Salesforce knowledge
We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At FUJIFILM Healthcare Europe we are proud of our culture which favours diverse thinking, encourages collaboration, and insists on respect and integrity. We aspire to create an energetic, dedicated, and enjoyable work environment for all and hope you will consider joining us!
Fujifilm Healthcare UK | Field Service Engineer, X-Ray employer: Fujifilm Healthcare UK
Contact Detail:
Fujifilm Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fujifilm Healthcare UK | Field Service Engineer, X-Ray
✨Tip Number 1
Familiarize yourself with Fujifilm's latest X-ray technologies and innovations. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the company and its mission to improve healthcare.
✨Tip Number 2
Highlight any previous experience you have with medical equipment, especially X-ray systems. Be prepared to discuss specific instances where you successfully resolved technical issues or improved service delivery, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients or stakeholders in past roles. This is crucial for the Field Service Engineer position, where customer satisfaction is a top priority.
✨Tip Number 4
Brush up on your project management skills, particularly in relation to medical projects. Being able to articulate your experience in managing complex projects will set you apart, especially since the role involves installation and coordination with various teams.
We think you need these skills to ace Fujifilm Healthcare UK | Field Service Engineer, X-Ray
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and required skills, especially those related to X-Ray equipment and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in medical technology, particularly with X-Ray systems. Emphasize any previous roles that involved customer service, technical support, or project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare technology and your commitment to improving patient outcomes. Mention specific experiences that align with Fujifilm Healthcare's mission and values.
Highlight Technical Skills: In your application, clearly outline your technical skills, including familiarity with ITIL processes, ticket systems like Salesforce, and proficiency in Microsoft Office. This will demonstrate your readiness for the role.
How to prepare for a job interview at Fujifilm Healthcare UK
✨Understand the Role
Make sure you have a clear understanding of the Field Service Engineer position and its responsibilities. Familiarize yourself with Fujifilm's X-ray equipment and the specific tasks you'll be handling, such as routine maintenance and emergency repairs.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in Medical Technology or Healthcare, especially related to X-ray systems. Highlight any relevant experience with service desk operations and ticket systems like Salesforce or ServiceNow.
✨Demonstrate Customer Service Orientation
Fujifilm values strong customer service skills. Share examples from your past experiences where you successfully resolved customer issues or improved service delivery, emphasizing your ability to communicate effectively with both internal and external stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical thinking and problem-solving abilities. Be ready to discuss how you would handle potential site/system issues and your approach to conflict resolution, showcasing your negotiation skills.
