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- Tasks: Repair and maintain medical imaging equipment while supporting the sales team.
- Company: Join FUJIFILM Healthcare UK, a leader in innovative medical imaging solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a team that prioritises innovation and customer satisfaction in healthcare.
- Qualifications: Electrical Engineering qualification and a proactive attitude are essential.
- Other info: We celebrate diversity and foster a collaborative workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
FUJIFILM Healthcare UK is a leading provider of innovative medical imaging systems and healthcare solutions. Our extensive portfolio includes Digital X-ray, Mammography, Ultrasound, CT, MRI, Enterprise Imaging solutions (comprising PACS, VNA, Clinical Workflow Management, and 3D surgical planning tools), AI, Digital Pathology, and near-patient IVD testing analysers for dry chemistry. With a history of manufacturing X-ray film since the 1930s, we have been leveraging our heritage in photography and film for decades to bring exciting new solutions to the healthcare market.
FUJIFILM Healthcare UK is looking for a Digital Service Engineer to ensure the smooth and continued operation of new and existing products and equipment, through repair of emergency breakdowns and routine service maintenance duties. To install new equipment and systems. To Install and demonstrate equipment as required in support of the sales team.
Candidate Location: Lincoln/Lincolnshire
What you'll do:
- Repair a range of Fujifilm Healthcare UK supplied equipment including x-ray (CR and DR) and mammography equipment, ensuring that priorities and timescales are adhered to.
- Routine Maintenance - carry out maintenance in line with service contract requirements on DR X-ray and mammography equipment. Maintain a car stock of spare parts, ensuring inventory records are fully maintained. Carry out equipment upgrades during routine maintenance or as instructed.
- Install and demonstrate equipment in support of the Sales and Applications teams.
- Attend kick off meetings or pre-install site visits to ensure the project has correct resources in place. Keep the project team and wider business up to date, providing daily reports outlining progress and potential issues.
- Respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met.
- Work with other members of the service team in Fujifilm Healthcare UK to resolve customer service related problems.
- Take ownership of site/system issues to develop a plan to resolve with the aid of technical management.
- Be prepared to undertake training responsibilities deemed appropriate to your knowledge and skill both before installation and after installation has been completed to ensure the customer is capable of operating equipment to agreed levels.
What you'll need:
- Electrical and Electronic Engineering qualification up to BTEC HNC Level 4 or equivalent.
- Experience working in a field-based engineering role, within healthcare industry preferable but not essential.
- Adaptable, flexible and motivated to learn new tasks and processes quickly.
- Strong customer service orientation and interpersonal skills, giving high priority to customer satisfaction.
- Good organisational skills.
- Excellent communication skills.
- Pro-active mindset and can-do attitude.
- Full UK driving licence.
We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At FUJIFILM Healthcare we are proud of our culture which favours diverse thinking, encourages collaboration, and insists on respect and integrity. We aspire to create an energetic, dedicated, and enjoyable work environment for all and hope you will consider joining us!
Digital Service Engineer employer: Fujifilm Healthcare UK
Contact Detail:
Fujifilm Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Engineer
✨Tip Number 1
Familiarise yourself with Fujifilm's product range, especially their medical imaging systems. Understanding the specifics of X-ray, mammography, and other equipment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare engineering field. Attend industry events or join relevant online forums to connect with current employees at Fujifilm Healthcare UK, which could provide valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises strong customer service orientation, think of specific examples where you've successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Be ready to share instances where you've quickly picked up new skills or adapted to changes, as this aligns with the company's focus on innovation and flexibility.
We think you need these skills to ace Digital Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Service Engineer position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in field-based engineering roles, particularly within the healthcare industry. Mention specific examples of how you've successfully handled equipment repairs or maintenance tasks.
Showcase Your Skills: Make sure to showcase your electrical and electronic engineering qualifications, as well as your strong customer service orientation. Use concrete examples to demonstrate your organisational and communication skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in working for FUJIFILM Healthcare UK. Discuss your motivation to learn and adapt, and how you can contribute to their innovative approach in the healthcare sector.
How to prepare for a job interview at Fujifilm Healthcare UK
✨Understand the Company and Its Products
Before your interview, take some time to research FUJIFILM Healthcare UK and its range of products. Familiarise yourself with their medical imaging systems and healthcare solutions, especially Digital X-ray and Mammography equipment. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Technical Skills
As a Digital Service Engineer, you'll need to highlight your electrical and electronic engineering qualifications. Be prepared to discuss your experience with similar equipment and any relevant projects you've worked on. Providing specific examples of how you've solved technical issues in the past can set you apart from other candidates.
✨Emphasise Customer Service Orientation
Given the importance of customer satisfaction in this role, be ready to share examples of how you've successfully handled customer interactions in previous positions. Highlight your strong interpersonal skills and your proactive approach to resolving issues, as these are key attributes for the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your interest but also gives you valuable insights into the company culture.
