Senior Laboratory Desktop Engineer in Billingham

The work we do at FUJIFILM Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission‑driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe.

Experience a culture of curiosity, craftsmanship, and camaraderie at our United Kingdom facility, where diverse teams come together to solve meaningful challenges with real‑world impact. Here, you’ll find a welcoming environment that values open dialogue, personal ownership, and continuous learning—backed by mentorship, cross‑functional collaboration, and hands‑on opportunities to grow. Our facility blends modern, purpose‑built workspaces with a focus on well‑being and balance, so you can do your best work and still enjoy life beyond the job.

Whether your passion lies in operations, engineering, quality, or support functions, we offer a place to stretch your skills, share ideas freely, and build a career you’re proud of—alongside colleagues who celebrate wins and lift each other up.

Role & Responsibilities

• The Senior Laboratory Desktop Engineer is a seasoned individual contributor who provides specialized end‑user computing services for laboratory and manufacturing environments, with emphasis on validated endpoints on the Manufacturing Controlled Network (MCN) and UK laboratory systems.
• The role ensures reliability, security, and compliance of lab workstations and instrument‑connected PCs through configuration, patching, GPOs, imaging, and lifecycle management.
• Operating with limited supervision, this role troubleshoots complex issues, supports inspections and audits, maintains audit‑ready documentation (e.g., CSV/GAMP5, 21 CFR Part 11, data integrity), and partners with QA, Lab Operations, and vendors to deliver stable, efficient, and compliant services.

What You’ll Do

• Monitor, configure, and maintain MCN and laboratory endpoints to sustain availability, performance, and security; perform routine health checks and preventative maintenance.
• Troubleshoot complex issues across OS, hardware, drivers, instrument connectivity, and networks; perform root cause analysis and implement corrective actions.
• Build and maintain gold images; manage deployments, software distribution, and patching (e.g., MECM/SCCM, WSUS/Intune where applicable) per change control.
• Design and maintain OU structure, GPOs, and access controls aligned to least privilege and segregation‑of‑duties requirements.
• Create/maintain validation documentation (URS, risk assessments, test scripts, reports) for validated PCs and instrument systems; support CSV per GAMP5 and data integrity (ALCOA+).
• Develop SOPs, work instructions, configuration baselines, and knowledge articles; ensure documentation is current, controlled, and audit‑ready.
• Support internal/external audits (e.g., QA, customer, FDA/EMA); provide objective evidence; address observations and CAPAs.
• Execute changes under ITIL and site governance; perform impact/risk assessments; plan back‑out/rollback; communicate stakeholder impacts.
• Partner with Lab Ops, QA, Automation/OT, Cybersecurity, and instrument vendors to coordinate installs, upgrades, and issue resolution; manage 3rd‑party service tickets/SLAs.
• Track SLAs/KPIs (e.g., MTTR, patch compliance, endpoint health); identify recurring issues; propose and implement process/automation improvements.
• And other duties assigned from time to time.

Qualifications And Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Chemistry, or related field; or equivalent combination of education and experience.
• 10+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or equivalent work experience.
• Within the above, 5+ years supporting enterprise EUC/desktop engineering in cGMP or highly regulated environments, including validated lab/manufacturing PCs and instrument‑connected systems on segregated networks (e.g., MCN).
• Demonstrated hands‑on experience with MECM/SCCM, Windows 10/11, AD/GPO, endpoint security, imaging, and patch orchestration on segregated networks (e.g., MCN).

Preferred Requirements

• ITIL Foundation v3/v4.
• Experience with Intune/Autopilot, BitLocker, AppLocker, local firewalls, and endpoint protection.
• Familiarity with GAMP5, 21 CFR Part 11, Annex 11, data integrity (ALCOA+), and CSV methodologies.
• Experience with lab instrument ecosystems (e.g., chromatography, spectroscopy, balances) and vendor coordination.
• Scripting for automation (PowerShell) and reporting (e.g., MECM queries, SQL basics).

Why Work with Us

• Competitive salary plus company bonus scheme
• 35 days of holiday, plus bank holidays
• Salary Sacrifice scheme offering healthcare, bikes, dental etc.
• Generous pension scheme
• Free parking and electric charging points

Closing date 25th March 2026