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- Tasks: Support lab and manufacturing environments with cutting-edge desktop engineering solutions.
- Company: Join FUJIFILM Biotechnologies, a global leader in healthcare and innovation.
- Benefits: Enjoy competitive salary, 35 days holiday, and a generous pension scheme.
- Why this job: Make a real impact on life-changing projects like vaccines and gene therapies.
- Qualifications: 10+ years in IT or related fields, with experience in regulated environments.
- Other info: Dynamic global role with opportunities for continuous learning and career growth.
The predicted salary is between 50000 - 60000 £ per year.
Experience a culture of curiosity, craftsmanship, and camaraderie at our United Kingdom facility, where diverse teams come together to solve meaningful challenges with real-world impact. Here, you'll find a welcoming environment that values open dialogue, personal ownership, and continuous learning-backed by mentorship, cross-functional collaboration, and hands-on opportunities to grow. Our facility blends modern, purpose-built workspaces with a focus on well-being and balance, so you can do your best work and still enjoy life beyond the job. Whether your passion lies in operations, engineering, quality, or support functions, we offer a place to stretch your skills, share ideas freely, and build a career you're proud of-alongside colleagues who celebrate wins and lift each other up.
Role & Responsibilities:
- Laboratory EUC Operations and Availability: Monitor, configure, and maintain MCN and laboratory endpoints to sustain availability, performance, and security; perform routine health checks and preventative maintenance.
- Incident, Problem, and Request Handling: Troubleshoot complex issues across OS, hardware, drivers, instrument connectivity, and networks; perform root cause analysis and implement corrective actions.
- Configuration, Imaging, and Patch Management: Build and maintain gold images; manage deployments, software distribution, and patching (e.g., MECM/SCCM, WSUS/Intune where applicable) per change control.
- Active Directory and GPO Administration: Design and maintain OU structure, GPOs, and access controls aligned to least privilege and segregation-of-duties requirements.
- Validation and Compliance: Create/maintain validation documentation (URS, risk assessments, test scripts, reports) for validated PCs and instrument systems; support CSV per GAMP5 and data integrity (ALCOA+).
- Documentation and Knowledge Management: Develop SOPs, work instructions, configuration baselines, and knowledge articles; ensure documentation is current, controlled, and audit-ready.
- Audit and Inspection Support: Support internal/external audits (e.g., QA, customer, FDA/EMA); provide objective evidence; address observations and CAPAs.
- Change and Release Management: Execute changes under ITIL and site governance; perform impact/risk assessments; plan back-out/rollback; communicate stakeholder impacts.
- Stakeholder, Vendor and Instrument Liaison: Partner with Lab Ops, QA, Automation/OT, Cybersecurity, and instrument vendors to coordinate installs, upgrades, and issue resolution; manage 3rd-party service tickets/SLAs.
- Continuous Improvement and Service Metrics: Track SLAs/KPIs (e.g., MTTR, patch compliance, endpoint health); identify recurring issues; propose and implement process/automation improvements.
- And other duties assigned from time to time.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Chemistry, or related field; or equivalent combination of education and experience.
- 10+ years of related experience with a Bachelor's degree; or 6+ years with a Master's degree; or equivalent work experience.
- Within the above, 5+ years supporting enterprise EUC/desktop engineering in cGMP or highly regulated environments, including validated lab/manufacturing PCs and instrument-connected systems on segregated networks (e.g., MCN).
- Demonstrated hands-on experience with MECM/SCCM, Windows 10/11, AD/GPO, endpoint security, imaging, and patch orchestration on segregated networks (e.g., MCN).
Preferred Requirements:
- ITIL Foundation v3/v4.
- Experience with Intune/Autopilot, BitLocker, AppLocker, local firewalls, and endpoint protection.
- Familiarity with GAMP5, 21 CFR Part 11, Annex 11, data integrity (ALCOA+), and CSV methodologies.
- Experience with lab instrument ecosystems (e.g., chromatography, spectroscopy, balances) and vendor coordination.
- Scripting for automation (PowerShell) and reporting (e.g., MECM queries, SQL basics).
The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."
About Us
Why work with us?:This is a global position that will support all FUJIFILM Biotechnologies sites. This position can be based at any of our locations around the globe. Benefits and compensation will be governed by the location that you are based from and considered your home site. At FUJIFILM Biotechnologies, your passion - your Genki - is your power and we empower you to define what Genki means to you. When you join us, we will train, develop and support you to become the best you can possibly be. We offer a structured new starter induction programme as well as on-going development training. In addition to this, we offer:
- Competitive salary plus company bonus scheme
- 35 days of holiday, plus bank holidays.
- Salary Sacrifice scheme offering, healthcare, bikes, dental etc.
- Generous pension scheme
- Free parking and electric charging points
Laboratory Desktop Engineer in Billingham employer: FUJIFILM Biotechnologies
Contact Detail:
FUJIFILM Biotechnologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Desktop Engineer in Billingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience and how you've tackled challenges in previous roles. Bring examples that highlight your problem-solving abilities and technical know-how.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at FUJIFILM Biotechnologies.
✨Tip Number 4
Prepare for interviews by researching our company culture and values. We love curiosity and collaboration, so think about how you can demonstrate these traits during your conversations. Be ready to share how you can contribute to our mission and make a real impact!
We think you need these skills to ace Laboratory Desktop Engineer in Billingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your relevant experience in EUC/desktop engineering, especially in regulated environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how your background aligns with our culture of curiosity and craftsmanship, and don’t forget to mention your commitment to continuous learning!
Showcase Your Technical Skills: We want to see your hands-on experience! Be sure to include any relevant technical skills, like your familiarity with MECM/SCCM, Windows 10/11, and scripting for automation. This will help us understand your capabilities right away.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at FUJIFILM Biotechnologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUC/desktop engineering in regulated environments. Be ready to discuss your hands-on experience with tools like MECM/SCCM and Windows 10/11, as well as any relevant compliance standards like GAMP5 or 21 CFR Part 11.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in past roles. Think about times when you performed root cause analysis or implemented corrective actions, and be ready to explain your thought process during those situations.
✨Emphasise Collaboration
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Be prepared to discuss how you've partnered with QA, Lab Operations, or vendors to achieve common goals and resolve issues.
✨Stay Audit-Ready
Familiarise yourself with the importance of maintaining audit-ready documentation. Be ready to talk about your experience with creating and managing validation documents, SOPs, and work instructions, and how you ensure compliance in your daily tasks.