Customer Account Coordinator in Gillingham

CUSTOMER ACCOUNT COORDINATOR

WORK LOCATION: Gillingham, UK

CONTRACT: Full time, permanent

SALARY RANGE: £35,583.41 per annum

About Fuji Seal Europe

Fuji Seal Europe is part of Fuji Seal International, a Japanese rooted global leader in packaging solutions, specializing in pressure sensitive labels, shrink sleeve labels, spouted pouches and labeling machinery. With 129 years of experience and a strong international presence, Fuji Seal supports customers in the food, beverage, home & personal care, and pharmaceutical sectors. Innovation, quality, and sustainability are at the core of our approach, driven by continuous investment in people, technology, and solutions that support a circular economy.

The Role

As a Customer Account Coordinator, you will be a key member of our Business Operations Team, responsible for processing, maintaining and continuously improving customer projects and requests while coordinating closely with Sales, Supply Chain and Production.

You will develop an in-depth understanding of project scope, timeframes, costs and expected outcomes, helping to align customer requirements with our business operations. With ownership of repeat business, you will play an important role in ensuring projects run smoothly, efficiently and on time while maintaining excellent customer relationships.

Your Key Responsibilities

• Take ownership of repeat business, maintaining strong customer relationships through regular communication and effective account coordination




• Ensure repeat business runs smoothly and on time, keeping customers informed about delivery dates and other relevant developments




• Coordinate workflows within Supply Chain to meet customer timeframes and ensure compliance with internal and customer processes




• Manage existing accounts by monitoring progress, coordinating meetings and facilitating effective collaboration between project specialists




• Partner closely with Sales to understand market needs, strengthen customer relationships and provide timely visibility of issues, complaints and escalations




• Support Sales in onboarding new customers and new business where required




• Coordinate customer complaints and work with relevant departments to achieve prompt and satisfactory resolutions




• Support operational forecasting, customer satisfaction activities, trial overviews and supply chain coordination




• Drive continuous improvement, including the optimisation of order patterns, print proposals and operational forecasting




• Help ensure consistency of processes across the Supply Chain organisation




• Participate in special projects as required




• Maintain accurate customer satisfaction information and execute responsibilities in line with agreed procedures and KPIs, escalating issues promptly where necessary

You are a great fit for this role if you

• Have an above-intermediate level qualification or an equivalent level achieved through relevant work experience




• Bring a minimum of 2 years' proven experience in a similar project management or coordination role




• Have a strong customer-oriented mindset and enjoy building effective relationships with both customers and internal stakeholders




• Are fluent in written and spoken English. An additional language would be advantageous




• Have a good understanding of, and confidence using, computer systems




• Demonstrate strong organisational and multitasking skills with excellent attention to detail




• Have strong analytical and problem-solving capabilities




• Communicate effectively and can maintain productive relationships across different parts of an organisation




• Adapt confidently to frequent change and evolving priorities




• Are an excellent team player while also being comfortable working independently and using your own initiative

Why join Fuji Seal

• Full-time, permanent employment




• Annual salary of £35,583.41




• Performance incentive/bonus of up to 8% of salary




• 25 days' annual holiday, rising to 26 days after five years of service, plus statutory bank holidays, normally eight per year




• Pension options including auto-enrolment with a 5% employee and 3% employer contribution, or salary sacrifice with a minimum 3.5% employee and 5% employer contribution




• Life assurance of 4x annual salary




• Extensive opportunities for personal and professional development, supported by training programs, coaching, and clear career paths within an international organization




• The opportunity to work for a company with a strong commitment to sustainability and the development of circular economy solutions




• We work according to the Japanese Waku-Waku principle: starting each day with energy and enthusiasm. Your ideas matter, and your impact on our technology and products will be clearly visible




• We believe diversity makes us stronger and are committed to creating an inclusive environment where everyone feels valued and respected. Our hiring process is open, fair, and welcoming to all, supported by our global and regional DE&I Committees and a culture that celebrates individuality

We look forward to welcoming curious, motivated professionals who want to grow with us and help shape the future of packaging solutions!