In a nutshell
The Account Project Coordinator is a member of the Business Operations Team responsible for processing, maintaining & improving upon customer projects/requests whilst coordinating with Sales / Supply Chain and Production.
The successful candidate will develop an in-depth understanding of project scope and particulars . timeframes, costings and outcomes.
The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together.
Your area of responsibility:
- Maintain good customer relations with daily contacts by taking the ownership on repeat
- Ensure that the repeat business is running smoothly and on time, with excellent communication to the customers in relation to delivery dates etc.
- Organize workflow within Supply Chain to meet customer timeframes and ensure we follow our own and customers processes
- Manage the existing accounts: monitoring progress, coordinating meetings and overseeing members of the project team assuring that “expert’s talk to experts”.
- Work very close to Sales to understand the market needs, help Sales on improving customer relationship and keep Sales informed on any issues / complaints / on time
- Support Sales where needed in onboarding of new business and customers.
- Coordinate customer complaints and ensure a prompt & satisfactory resolution, in conjunction with other
- Reliably execute other certain responsibilities in a timely manner: Operational forecasting, complaint processes, customer satisfaction, trial overviews, chain coordination,
- Focus on continued improvement . optimizing order patterns, print proposals, operational forecasting.
- Help to ensure consistency of processes across the supply chain
Job requirements:
- Above intermediate level degree or equivalent level obtained by work
- Minimum of 2 year proven successful record of similar job within the area of project
- Customer oriented
- Fluent level of English (verbal and written). An additional language would be desirable.
- Good understanding and use of computer systems
- Strong organizational and multi-tasking skills with an focus on attention to detail.
- Good communication and interpersonal skills capable of maintaining strong relationships with customers as well as internal
- Ability to adapt to frequent
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Account Project Coordinator employer: Fuji Seal
At Fuji Seal Europe, we pride ourselves on being an excellent employer, offering a full-time permanent role as a Supply Chain Administrator in Gillingham, Kent. Our commitment to employee growth is evident through extensive training programs and clear career paths within our international organisation, all while fostering a vibrant work culture that values diversity and sustainability. Join us to make a meaningful impact in the packaging industry, where your ideas are celebrated and your contributions are recognised.
