Technical Support Manager

# Technical Support ManagerLocationYou can indicate your preferred working location in your motivation letter or in the next stage of the recruitment process.+ Aberdeen, United Kingdom+ Plymouth, United KingdomStageExperienced LevelTimeFull timeTypeEmployeeShare this job**Job Description**Fugro is a global leader in geo-data, helping our clients design, build and operate their assets in a safe, sustainable and efficient way.We are looking for a technical support manager to lead the delivery of technical and operational support for our uncrewed surface vessel (USV) systems within Seakit.This role plays a key part in improving the performance, reliability and uptime of our systems. You will lead a team of technical support engineers and work closely with engineering, operations and product teams to deliver structured, high-quality support. You will also drive improvements in processes, systems and ways of working, helping to move the function towards a more proactive and data-driven approach.**Key Responsibilities**In this role, you will:* Lead, coach and develop a team of technical support engineers, fostering a collaborative and accountable environment;* Ensure the timely and accurate delivery of technical support to internal and external stakeholders;* Act as the escalation point for complex technical issues;* Manage priorities, workload and resource allocation across support activities;* Develop and improve technical support processes, including ticketing, troubleshooting and escalation;* Drive knowledge management and ensure effective documentation of issues and solutions;* Analyse support data to identify trends and implement continuous improvement initiatives;* Work closely with engineering, commissioning and operations teams to resolve issues and improve system performance.**What We Are Looking For**To be successful in this role, you will bring:**Essential:*** Experience working in a technical support or systems environment;* Experience of system testing, diagnostics or commissioning;* Knowledge of maritime systems, uncrewed systems or similar technologies;* Strong organisational and communication skills;* Experience leading or supporting technical teams;* A proactive and structured approach to problem solving.**Desirable:*** Experience with uncrewed surface vessels;* Experience working with real-time systems or sensor integration;* Experience of process improvement or service delivery frameworks;* A people-focused and inclusive leadership style.**About Us*****Who we are*** Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.***What we offer***Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.**Benefits of joining our team**Extensive career & training opportunities both nationally and internationally.Competitive salaryContributory pension schemeFlexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policiesPrivate medical insuranceHealth cash planGroup life assuranceGroup income protectionElectric car schemeCycle to work schemeDiscounted gym membershipDiscounts platformThe Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)Enhanced maternity and paternity payLong service awardsFugro values awardsEmployee referral bonus scheme #J-18808-Ljbffr