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For Companies At a Glance
- Tasks: Be the first point of contact for clients and solve tech-related issues.
- Company: Join FUGA, a leading B2B music distributor with global reach.
- Benefits: Enjoy hybrid working, subsidised lunches, and access to gigs.
- Why this job: Kickstart your career in music tech and work with top industry players.
- Qualifications: Experience in client-facing roles and a passion for music.
- Other info: Dynamic international environment with growth opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Join to apply for the Associate, Client Support - Distribution role at FUGA.
About FUGA
FUGA, part of Downtown Music, is the world's leading full‑service B2B music distributor—providing cutting‑edge distribution, technology and marketing solutions to some of the most forward‑thinking music companies in the industry. We work with over 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune—empowering them to maximise their reach through our award‑nominated label services, best‑in‑class products and industry‑leading revenue accounting platform.
Role Overview
We are currently looking to grow our Client Support team. This is an excellent position for someone looking to develop their career in the music distribution and technology space. Although this is a mid‑level role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.
What You’ll Do
- First point of contact for our clients and digital service providers
- Provide email support via Zendesk
- Investigate, troubleshoot and solve technical and content‑related issues
- Escalate issues where appropriate and communicate effectively with the Client Support and Operations teams in our HQ (Amsterdam) as well as in our other offices around the world
- Check the quality of, edit and research musical releases from our clients in accordance with expected criteria
- Create support documentation, training guides and procedures
- Test software improvements and bug fixes
- Work with our development teams to feedback on internal updates and new features to a wide client base
- Report into the Manager, Client Support
What You’ll Bring
- Demonstrable experience in a client‑facing role in a (music) tech company
- A clear passion for music and an affinity with the online music industry
- Data‑driven—knows how to analyse data and put this to use to benefit efficiency
- Customer and detail‑oriented
- Strong communication skills on an international level
- An analytical approach to problem solving
- Desire to work in a tech‑savvy environment and develop new skills
- Hard‑working, organised and able to prioritise multiple tasks
- Operates well in a team and is comfortable working with an agile management process
- Excellent written and verbal communication skills in English
- Fluency in other languages (Dutch, Spanish, German, etc.) is a big plus
Why You’ll Love Working at FUGA
- Hybrid working and subsidised lunches on days in the office
- Discounted health & fitness membership
- Access to gigs, events and fun team activities
- Join an innovative music and tech company with strong ambitions
- An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech
- Global mindset, local presence. FUGA's Head Office is in Amsterdam and additional locations include: Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, MedellĂn, Melbourne, Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, SĂŁo Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Associate, Client Support - Distribution employer: FUGA
Contact Detail:
FUGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Support - Distribution
✨Tip Number 1
Get to know the company inside out! Research FUGA's services, clients, and culture. This way, when you get that interview, you can show off your knowledge and passion for the music industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific client scenarios or technical issues. Show them you’re not just a candidate, but a problem-solver!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re genuinely interested in the role and eager to join the team at FUGA.
We think you need these skills to ace Associate, Client Support - Distribution
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Mention any relevant experiences or projects that highlight your connection to the music industry. We want to see that you’re not just looking for a job, but that you genuinely care about the field.
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Client Support role. Highlight your client-facing experience and any tech skills you have. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We value strong communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FUGA!
How to prepare for a job interview at FUGA
✨Know Your Music Tech
Make sure you brush up on your knowledge of the music distribution industry and the tech that supports it. Familiarise yourself with FUGA's services and clients, as this will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Client Support Skills
Prepare examples from your past experiences where you've successfully handled client issues or provided support. Highlight your problem-solving skills and how you’ve used data to improve efficiency in previous roles—this is key for a client-facing position.
✨Communicate Clearly and Effectively
Since you'll be working with international clients, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. This will demonstrate your strong communication skills, which are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within FUGA. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career aspirations.
