Customer Success Manager (CSM)
Customer Success Manager (CSM)

Customer Success Manager (CSM)

Chester Full-Time No home office possible
F

We are looking for a Customer Success Manager (CSM) to join our growing team. This is a strategic, customer-first role designed to drive long-term success, retention, and expansion within our customer base.
As a CSM, your primary goal is to ensure our clients fully adopt and maximise the value of their HubSpot implementation and ongoing services. You\’ll be the trusted advisor for a portfolio of 50-100 customers , guiding them post-deployment to ensure continued success while identifying areas for growth and expansion.
This is not a hunting role —instead, you are responsible for account health and customer satisfaction , with a commercial mindset to identify opportunities for growth . Your success will be measured equally on leading indicators (deal creation) and lagging indicators (closed revenue & renewals). You will work collaboratively with the AE who owns the account, ensuring a seamless transition from implementation to long-term success, while strategically identifying and qualifying expansion opportunities for the Account Executive.
Key Responsibilities

  • Own the customer relationship post-deployment, ensuring long-term success and retention
  • Develop strategic account plans to segment and prioritise customers based on growth potential
  • Conduct regular check-ins with customers, tracking adoption, usage, and engagement
  • Encourage adoption of HubSpot best practices, certifications, and product features to drive value
  • Identify and qualify expansion opportunities, passing net-new projects to the AE team
  • Directly sell CS-led products, including MRR upsells, adoption packages, and training services
  • Manage contract renewals and proactively mitigate churn risk
  • Own commercial conversations around pricing adjustments, contract extensions, and upgrades
  • Operate with autonomy while maintaining a structured approach to managing your book of business
  • Leverage data and insights to ensure customers are tracking towards their business objectives

Requirements

  • Proven experience in a Customer Success or Account Management role within SaaS
  • Experience in CRM, MarTech, or B2B technology services is highly preferred
  • Track record of driving account growth and securing renewals
  • Consultative and strategic mindset, with the ability to challenge and advise customers
  • Comfortable having commercial discussions on pricing, contracts, and renewals
  • Highly organised and self-sufficient, with the ability to manage 50-100 accounts
  • Excellent relationship-building and communication skills
  • A growth-oriented, problem-solving mindset

Benefits

  • Competitive base salary + 20% OTE (uncapped)
  • Commission is split 50/50 between:
  • Leading Indicators → Deal creation (qualified opportunities passed to AEs)
  • Lagging Indicators → Closed revenue & renewed MRR
  • Accelerators for over-performance
  • Uncapped earning potential—top performers will exceed OTE
  • Hybrid or fully remote working options (UK-based only)
  • #J-18808-Ljbffr

    F

    Contact Detail:

    Fuelius Recruiting Team

    Customer Success Manager (CSM)
    Fuelius
    F
    • Customer Success Manager (CSM)

      Chester
      Full-Time

      Application deadline: 2027-05-24

    • F

      Fuelius

    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >