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- Tasks: Drive customer success and retention for 50-100 clients, ensuring they maximise HubSpot's value.
- Company: Join a dynamic team focused on customer-first strategies in the SaaS industry.
- Benefits: Enjoy competitive salary, uncapped commission, and flexible remote working options.
- Why this job: Be a trusted advisor, influence client growth, and work in a supportive, collaborative culture.
- Qualifications: Experience in Customer Success or Account Management within SaaS is essential.
- Other info: Opportunity for significant earnings and career growth in a thriving tech environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Success Manager (CSM) to join our growing team. This is a strategic, customer-first role designed to drive long-term success, retention, and expansion within our customer base. As a CSM, your primary goal is to ensure our clients fully adopt and maximise the value of their HubSpot implementation and ongoing services. You'll be the trusted advisor for a portfolio of 50-100 customers, guiding them post-deployment to ensure continued success while identifying areas for growth and expansion.
This is not a hunting role — instead, you are responsible for account health and customer satisfaction, with a commercial mindset to identify opportunities for growth. Your success will be measured equally on leading indicators (deal creation) and lagging indicators (closed revenue & renewals). You will work collaboratively with the AE who owns the account, ensuring a seamless transition from implementation to long-term success, while strategically identifying and qualifying expansion opportunities for the Account Executive.
Key Responsibilities- Own the customer relationship post-deployment, ensuring long-term success and retention.
- Develop strategic account plans to segment and prioritise customers based on growth potential.
- Conduct regular check-ins with customers, tracking adoption, usage, and engagement.
- Encourage adoption of HubSpot best practices, certifications, and product features to drive value.
- Identify and qualify expansion opportunities, passing net-new projects to the AE team.
- Directly sell CS-led products, including MRR upsells, adoption packages, and training services.
- Manage contract renewals and proactively mitigate churn risk.
- Own commercial conversations around pricing adjustments, contract extensions, and upgrades.
- Operate with autonomy while maintaining a structured approach to managing your book of business.
- Leverage data and insights to ensure customers are tracking towards their business objectives.
- Proven experience in a Customer Success or Account Management role within SaaS.
- Experience in CRM, MarTech, or B2B technology services is highly preferred.
- Track record of driving account growth and securing renewals.
- Consultative and strategic mindset, with the ability to challenge and advise customers.
- Comfortable having commercial discussions on pricing, contracts, and renewals.
- Highly organised and self-sufficient, with the ability to manage 50-100 accounts.
- Excellent relationship-building and communication skills.
- A growth-oriented, problem-solving mindset.
- Competitive base salary + 20% OTE (uncapped).
- Commission is split 50/50 between: Leading Indicators → Deal creation (qualified opportunities passed to AEs) Lagging Indicators → Closed revenue & renewed MRR.
- Accelerators for over-performance.
- Uncapped earning potential—top performers will exceed OTE.
- Hybrid or fully remote working options (UK-based only).
Customer Success Manager (CSM) employer: Fuelius
Contact Detail:
Fuelius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (CSM)
✨Tip Number 1
Familiarise yourself with HubSpot and its features. Understanding the platform inside out will not only help you in conversations with potential clients but also demonstrate your commitment to their success.
✨Tip Number 2
Network with current Customer Success Managers or professionals in similar roles. Engaging with them can provide insights into best practices and challenges, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven account growth and secured renewals in previous roles. Having concrete stories ready will showcase your experience and strategic mindset.
✨Tip Number 4
Research StudySmarter's customer base and understand their needs. Tailoring your approach to align with our mission and values will make you stand out as a candidate who truly understands our customers.
We think you need these skills to ace Customer Success Manager (CSM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, particularly within SaaS. Emphasise any achievements related to account growth and customer retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your consultative mindset aligns with the role. Mention specific examples of how you've driven account growth and secured renewals in previous positions.
Showcase Relationship-Building Skills: Demonstrate your excellent relationship-building and communication skills in your application. Use examples that illustrate how you've successfully managed client relationships and ensured customer satisfaction.
Highlight Data-Driven Insights: Mention your ability to leverage data and insights to track customer progress towards their business objectives. Provide examples of how you've used data to inform your strategies and drive customer success.
How to prepare for a job interview at Fuelius
✨Understand the Customer Success Landscape
Familiarise yourself with the key principles of customer success, especially in a SaaS environment. Be prepared to discuss how you can drive long-term success and retention for clients, as this role heavily focuses on ensuring customers maximise their HubSpot implementation.
✨Showcase Your Relationship-Building Skills
Since this role requires excellent relationship-building abilities, think of examples from your past experiences where you've successfully managed client relationships. Highlight how you maintained customer satisfaction and identified growth opportunities.
✨Prepare for Commercial Conversations
Brush up on your negotiation skills and be ready to discuss pricing adjustments, contract renewals, and upselling strategies. The interviewers will likely want to see that you are comfortable having these discussions and can approach them strategically.
✨Demonstrate Your Organisational Skills
With the responsibility of managing 50-100 accounts, it's crucial to show that you are highly organised. Prepare to explain how you prioritise tasks, track customer engagement, and ensure that no account is neglected.
