At a Glance
- Tasks: Install and support cloud VoIP systems while ensuring top-notch customer service.
- Company: Join a leading telecommunications provider with a vibrant team in Lincoln.
- Benefits: Competitive salary, quarterly incentives, free gym membership, and career growth opportunities.
- Other info: Enjoy a supportive environment with regular team-building events.
- Why this job: Make a real impact in telecoms while working with cutting-edge technology.
- Qualifications: Experience in Cloud VoIP systems and strong troubleshooting skills required.
The predicted salary is between 28000 - 32000 £ per year.
Fuel Recruitment is working with a leading telecommunications provider that is looking for a Cloud Vo IP Engineer to join its growing customer service team in Lincoln.
This is an excellent opportunity for an experienced telecoms professional with strong LG i PECS expertise to support a wide range of cloud-based Vo IP and networking solutions for SME customers across the North and Midlands.
The successful candidate will play a key role in maintaining high service levels, supporting customer deployments, and delivering technical excellence.
The role is primarily office-based in Lincoln, with approximately one customer site visit per week for installations, troubleshooting, and on-site support.
Key Responsibilities
- Install, configure and maintain telecoms and networking infrastructure including routers, switches, IP phones and wireless access points.
- Manage and update fault tickets, ensuring all activity and progress is accurately documented within CRM systems.
- Respond to customer incidents and service requests within SLA across FTTC, FTTP, leased line, 5G and ADSL services.
- Support customer provisioning, onboarding, number porting and system configuration activities.
- Provide technical support to customers via phone, email and on-site visits, building strong professional relationships.
- Deliver user training and guidance on Vo IP and telephony systems, while supporting structured cabling installations and troubleshooting.
- Key Skills & Experience
- Proven experience installing, configuring and supporting Cloud Vo IP systems.
- Strong understanding of SIP, Vo IP technologies and hosted telephony platforms.
- Experience supporting networking equipment including Dray Tek, Zyxel, Technicolor, Ubiquiti and TP-Link solutions.
- Excellent troubleshooting skills across telephony, connectivity and networking environments.
- Experience completing structured cabling work, including Cat5/Cat6 termination, patching and patch panel management.
- Strong communication and customer service skills with a customer-first approach.
- Ability to work independently and collaboratively within a team environment.
- Full UK driving licence essential.
- Familiarity with Microsoft 365 and Google Workspace.
- Experience supporting leased line and broadband provisioning.
- Understanding of VLANs, Qo S, DHCP, NAT and general network configuration principles.
- Competitive salary of £28,000–£32,000 per annum (depending on experience).
- Quarterly performance incentives.
- Free gym membership after 12 months' service.
- On-site parking.
- Regular team-building and social events.
- Supportive and friendly working environment.
- Career development and progression opportunities.
- Exposure to a broad range of telecoms and IT technologies.
- #J-18808-Ljbffr
Cloud VoIP Engineer in Lincoln employer: Fuel Recruitment
Join a leading construction organization that prioritises safety, compliance, and quality in a dynamic work environment. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working on a flagship £20 million project in the vibrant South Midlands. Enjoy a collaborative culture that values your expertise and contributions, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud VoIP Engineer in Lincoln
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Fuel Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Fuel Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Cloud VoIP Engineer in Lincoln
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Fuel Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Fuel Recruitment.
How to prepare for a job interview at Fuel Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
