Fuel Recruitment is working with a leading infrastructure and technology services organisation that is looking for a Head of Operations to join its London-based team. This role will provide strategic and operational leadership across planned and reactive maintenance services, alongside minor, intermediate and major installation projects within a critical transport infrastructure environment.
Reporting to the Account Director, you will lead night-time operations, ensuring the safe, efficient and compliant delivery of services while driving performance, continuous improvement and operational excellence. This is a dedicated night-shift position requiring on-site attendance Sunday to Thursday, 10:00pm to 6:00am.
Key Responsibilities
- Lead and manage night-time operational teams, providing clear direction, accountability and performance management through operational managers.
- Ensure all contractual, quality, health & safety and compliance standards are consistently achieved.
- Monitor and manage operational performance against SLAs, KPIs and work-bank requirements.
- Identify opportunities for continuous improvement through performance data analysis, reducing rework and increasing operational efficiency.
- Optimise workforce deployment and resource utilisation while maintaining compliance with working time, fatigue management and safety requirements.
- Provide senior operational oversight during the night shift, managing escalations and ensuring priority incidents are resolved effectively.
Key Skills & Experience
- Proven experience leading large, multi-disciplinary operational teams.
- Demonstrable experience delivering projects and operational tasks across designated sites, ideally within a technology services environment.
- Strong leadership, coaching and people management skills.
- Excellent influencing, negotiation and stakeholder management abilities.
- Experience managing SLA and contractual performance metrics.
- Data-driven approach to decision-making and operational improvement.
- Strong communication and reporting skills.
- Proactive, solutions-focused mindset with excellent decision-making capabilities.
- IOSH Managing Safely qualification.
- Private medical cover.
- 34 days' holiday (including public holidays) with the option to buy or sell additional days annually, or 26 days' holiday plus public holidays with the same flexibility.
- Company pension scheme.
- Family-friendly policies.
- Occupational health support and wellbeing portal.
- Employee discounts across cinema, restaurants and retail purchases.
Additional Information
- Location: Greater London
- Working Pattern: Sunday to Thursday, 10:00pm – 6:00am
- Contract Type: Permanent
- Security Clearance: BPSS
- Drug & Alcohol Testing: No
- Public Holiday Working: No
- Notice Period: 3 months (Employer and Employee)
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Head of Operations employer: Fuel Recruitment
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