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For Companies At a Glance
- Tasks: Provide 2nd line support and resolve complex technical issues for clients.
- Company: Join a top 25 Microsoft partner known for innovative IT solutions and project management.
- Benefits: Enjoy hybrid work, a 9-day fortnight, healthcare, and professional development opportunities.
- Why this job: Be part of a dynamic team shaping the future of corporate success with award-winning culture.
- Qualifications: Strong skills in Azure, VMware, Windows Server, and excellent communication abilities required.
- Other info: Mentor junior staff and contribute to service development while enjoying a supportive work environment.
Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We are seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team.
Key Responsibilities
- Deliver 2nd line internal support and 3rd/4th line support for external clients
- Manage client tickets from logging through to resolution within SLA parameters
- Conduct regular service review meetings with customers
- Analyse, diagnose and resolve complex technical problems
- Mentor junior staff and share technical knowledge
- Identify improvement opportunities and contribute to service development
- Support pre-sales activities and service handovers
Qualifications & Skills
- Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows Server
- Proficiency with Active Directory, SSO/SAML, and PKI implementation
- Experience with Microsoft 365 suite including Exchange and Defender
- Working knowledge of networking components and SAN technologies
- Excellent communication and relationship-building abilities
- Problem-solving aptitude with systematic approach
- Customer service orientation with professional demeanor
Desirable Certifications
- Microsoft 365 Administrator certifications
- Azure Solutions Architect Expert
- VMware Certified Professional
- CCNA/CCNP
- Veeam certified engineer
What They Offer
- Hybrid working model (minimum 3 days in office)
- 9-day fortnight schedule
- Comprehensive healthcare package
- Income protection and life assurance
- 25 days holiday (increasing with service)
- Professional development opportunities
- Award-winning workplace culture
The Company
A top 25 Microsoft partner specialising in comprehensive project management services, delivering excellence and driving successful outcomes for businesses worldwide. With our innovative thinking, expertise, and collaborative approach, we seamlessly integrate into our clients' teams, aligning our solutions with their goals to achieve competitive advantage and maximum ROI. Join their dynamic team and be part of a transformative journey, shaping the future of corporate success through project excellence.
Infrastructure Support (2nd Line) employer: Fuel Recruitment Limited
Contact Detail:
Fuel Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support (2nd Line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure IaaS and VMware ESXi. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully resolved complex technical issues. Be ready to explain your thought process and the steps you took to reach a solution.
✨Tip Number 3
Showcase your communication and relationship-building abilities by preparing to discuss how you've effectively collaborated with clients or team members in the past. This is crucial for the role, especially when managing client tickets and conducting service reviews.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Being able to align your personal values with theirs during the interview can demonstrate that you're a good fit for their team.
We think you need these skills to ace Infrastructure Support (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Azure IaaS, VMware ESXi, and Windows Server, as well as any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving skills and customer service orientation.
Highlight Technical Skills: In your application, clearly outline your technical skills related to Active Directory, Microsoft 365, and networking components. Use bullet points for clarity and impact.
Showcase Soft Skills: Don't forget to mention your communication and relationship-building abilities. Provide examples of how you've mentored others or contributed to team success in previous roles.
How to prepare for a job interview at Fuel Recruitment Limited
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Azure IaaS, VMware ESXi, and Windows Server. Be prepared to discuss your experience with these technologies in detail, as well as any challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical problems you've diagnosed and resolved. Highlight your systematic approach to troubleshooting and how it benefited your previous employers or clients.
✨Demonstrate Communication Skills
Since the role involves mentoring junior staff and conducting service review meetings, practice articulating your thoughts clearly. Think of scenarios where you've successfully built relationships with clients or colleagues.
✨Research the Company Culture
Familiarise yourself with the company's values and workplace culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their award-winning environment.
