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For Companies At a Glance
- Tasks: Manage client accounts and ensure smooth operations while driving customer satisfaction.
- Company: Join a dynamic company focused on delivering tailored strategies for client success.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be the key link between clients and the business, shaping impactful strategies and fostering relationships.
- Qualifications: Experience in account or project management, with strong organisational and planning skills required.
- Other info: Proficiency in ERP tools is a plus; embrace a proactive approach to problem-solving.
The predicted salary is between 42000 - 70000 £ per year.
The Account Manager will oversee client accounts, ensuring the seamless delivery of commercial objectives, operational support, and service standards. Acting as the primary liaison between the business and its clients, this role is pivotal in shaping and implementing tailored customer strategies, fostering account growth, managing associated risks, and promoting smooth operations. This position demands a blend of relationship management, sales oversight, operational coordination, and strategic acumen, with a clear focus on driving customer satisfaction, retention, and long-term partnerships.
Key Duties & Responsibilities
- Client Relationship & Strategic Development
- Collaborate with the Business Development team to define and execute client-specific strategies.
- Cultivate strong internal networks within client organizations across departments and seniority levels.
- Align client expectations with company capabilities, ensuring transparency and realistic outcomes.
- Serve as the day-to-day contact for clients, managing ongoing communication and relationships.
- Commercial Management & Sales Delivery
- Maintain an up-to-date and accurate sales forecast, considering both short-term and long-range horizons.
- Ensure forecasts reflect precise margin calculations and resource availability.
- Identify and promote additional service opportunities within the client portfolio.
- Manage request-for-quote (RFQ) processes and quotations in collaboration with the commercial team, ensuring timely and accurate proposals.
- Monitor sales progress and performance within designated accounts.
- Update and maintain client strategy documentation, reporting key insights to leadership.
- Contract Administration & Order Fulfilment
- Lead contract reviews and ensure adherence to internal procedures and quality standards.
- Oversee the customer order book and chair periodic OPOR (Order Progress & Order Readiness) reviews.
- Conduct regular reviews of live orders and client schedules to ensure timely fulfilment and data accuracy.
- Operational Support & Collaboration
- Participate in production planning sessions, offering client-specific insights to guide scheduling.
- Coordinate closely with departments such as Production, Engineering, Materials, and Quality Assurance to ensure alignment with client delivery timelines.
- Proactively identify risks and develop mitigation strategies.
- Engage with project/program management teams during production readiness reviews where necessary.
- Customer Support & Continuous Development
- Manage and resolve client queries efficiently, ensuring clear communication and timely resolution.
- Champion continuous improvement efforts, including quality feedback loops and performance initiatives (e.g., SPL, YIT, CAR, CSIP).
- Performance Tracking & Reporting
- Generate and present monthly performance dashboards and reports to senior management.
- Maintain data accuracy across business systems and reporting platforms.
- Regularly review client KPIs and ensure they are tracked and updated.
- Log, monitor, and resolve client issues while ensuring improvement plans are implemented.
Candidate Profile
- Demonstrated experience in account or project management roles.
- Exceptional planning, organizational, and time management abilities.
- Strong attention to detail, particularly in managing forecasts, client data, and operational reports.
- Proactive and solution-oriented mindset with a focus on continuous improvement.
- Proficient in using ERP and business management tools.
Account Manager employer: Fuel Recruitment Limited
Contact Detail:
Fuel Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network with professionals in the industry, especially those who are already working as Account Managers. Attend relevant events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends in account management and customer relationship strategies. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage client relationships and drive sales growth. Be ready to discuss how you've successfully navigated challenges in previous roles.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during interviews. Showing that you understand our company culture and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and project management roles. Emphasise your skills in relationship management, sales oversight, and operational coordination, as these are key for the Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention specific examples of how you've successfully managed client relationships and driven account growth in previous positions.
Highlight Relevant Skills: In your application, focus on skills such as planning, organisation, attention to detail, and a proactive mindset. These qualities are essential for managing client accounts and ensuring operational support.
Showcase Continuous Improvement Initiatives: If you have experience with continuous improvement efforts or performance initiatives, be sure to include this in your application. Companies value candidates who can contribute to quality feedback loops and enhance service delivery.
How to prepare for a job interview at Fuel Recruitment Limited
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Be prepared to share specific examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to align client expectations with company capabilities.
✨Demonstrate Strategic Thinking
This role requires a strategic mindset. During the interview, discuss how you have developed and executed client-specific strategies in previous roles. Emphasise your experience in collaborating with teams to achieve commercial objectives and drive account growth.
✨Highlight Your Organisational Skills
Given the importance of planning and organisation in this position, be ready to talk about how you manage multiple accounts and ensure timely fulfilment of orders. Share any tools or methods you use to keep track of client data and performance metrics.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client queries or operational challenges. Prepare scenarios where you've identified risks and implemented successful mitigation strategies, showcasing your proactive and solution-oriented mindset.
