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- Tasks: Build strong customer relationships and support their EV journey with our fleet products.
- Company: Join a friendly team at a leading fleet services provider in North Leeds.
- Benefits: Competitive salary, extra day off for your birthday, free breakfast, and early Friday finishes.
- Why this job: Be part of the electric vehicle revolution while enjoying a fun and supportive work environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Enjoy sociable hours with no weekends or evenings, plus excellent career growth opportunities.
The predicted salary is between 20000 - 30000 £ per year.
As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers, maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions. Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).
Duties and Responsibilities
- Maintain excellent relationships with your customer portfolio – understanding your customers' current and future EV journey and key drivers for usage.
- Discuss and cross sell our full range of fleet products and services.
- Contact customers that have been passed over from New Business and Customer Support.
- Provide and deliver the best possible customer service.
- Review and respond to customer emails and correspondence.
- Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
- Confirm and update customers’ data and information.
- Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
- Monthly commission subject to KPI’s being achieved.
Requirements
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic salary - £23,537 per annum.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 20 days annual leave.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Relationship Manager employer: Fuel Card Services
Contact Detail:
Fuel Card Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Customer Relationship Manager.
✨Tip Number 2
Prepare for the interview by researching the company’s EV products and services. Show us you’re genuinely interested in our offerings and how you can help customers maximise their experience with them.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-centric approach in your application. We want to see how you’ve built relationships and provided excellent service in the past, especially if it relates to fleet products or services.
Be Enthusiastic!: Let your passion shine through! We love enthusiastic candidates who are eager to learn about our exciting Electric Vehicle (EV) products. Share any relevant experiences that showcase your enthusiasm for customer interaction.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Fuel Card Services
✨Know Your EV Products
Make sure you brush up on the specifics of the Electric Vehicle products and solutions offered. Understanding the features, benefits, and how they align with customer needs will show your enthusiasm and readiness to engage with clients.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your consultative approach and ability to handle queries effectively.
✨Understand Customer Needs
Before the interview, think about how you would approach understanding a customer's journey and their key drivers for using EV products. Be prepared to discuss how you would maintain relationships and provide tailored solutions based on their feedback.
✨Demonstrate Organisational Skills
Since the role requires prioritising workload, come prepared with examples of how you've successfully managed multiple tasks in the past. This could be through managing customer accounts or handling various inquiries simultaneously while maintaining excellent service.
