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- Tasks: Process sales orders and manage customer accounts to ensure smooth operations.
- Company: Join FUCHS, the world's largest independent lubrication solutions supplier.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for professional growth.
- Other info: Flexible working hours and a supportive, diverse workplace culture.
- Why this job: Be part of a dynamic team that values creativity and work/life balance.
- Qualifications: 3+ years in B2B customer service and strong communication skills required.
The predicted salary is between 26 - 28 £ per hour.
FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. Our products and solutions keep the world moving even though they are not always visible. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business.
Location: Langley, British Columbia, CA, V1M 3G4; Cambridge, ON, CA, N1R 5X9
MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career. FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.
Your Responsibilities:
- Receive and process sales orders to ensure timely and complete delivery.
- Assist in creating and maintaining new customer accounts.
- Manage customer master data and handle pricing administration.
- Address pricing variances with customers and the sales team.
- Build and maintain strong relationships with our Canadian sales teams.
- Process return authorizations and credit requests.
Qualifications we are looking for:
- Post‑secondary education or equivalent work experience.
- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
- Strong written and verbal French communication is a strong plus.
- Microsoft Excel experience.
- ERP experience (SAP preferred).
- Exceptional communication and problem‑solving skills, a proactive attitude, and the ability to thrive under pressure.
- Experience with 3rd party customer portals, Ariba is a plus.
- Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.
These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/ca/en/benefits.
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Do you have any questions? Rosalinda Almanza (rosalinda.almanza@fuchs.com) will be more than happy to answer them! Come be seen at FUCHS – join our team and move the world with us!
Customer Service Representative in Langley employer: FUCHS PETROLUB SE
Contact Detail:
FUCHS PETROLUB SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Langley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FUCHS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching FUCHS and its products. Knowing their innovative lubrication solutions will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you'll need to shine in both written and verbal interactions. Role-play common scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FUCHS team!
We think you need these skills to ace Customer Service Representative in Langley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in B2B customer service and any specific skills that match what FUCHS is looking for, like your ERP knowledge or communication skills.
Showcase Your Problem-Solving Skills: In your application, don’t just list your duties from previous jobs; share examples of how you tackled challenges. FUCHS values proactive attitudes, so let us see how you've made a difference in past roles!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. FUCHS appreciates creativity and empowerment, so feel free to express why you’re passionate about customer service and how you align with our core values.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily keep track of your application status. Plus, it’s the best way to show your enthusiasm for joining the FUCHS team!
How to prepare for a job interview at FUCHS PETROLUB SE
✨Know Your Stuff
Before the interview, make sure you understand FUCHS and its products. Familiarise yourself with their innovative lubrication solutions and how they impact various industries. This knowledge will help you demonstrate your genuine interest in the company and the role.
✨Showcase Your Experience
Highlight your B2B customer service experience, especially if it's in an industrial or manufacturing environment. Be ready to share specific examples of how you've handled customer inquiries, processed orders, or resolved issues. This will show that you can thrive under pressure and have the skills they're looking for.
✨Brush Up on Your Excel Skills
Since Microsoft Excel is a key requirement, take some time to review your skills. Be prepared to discuss how you've used Excel in previous roles, whether it’s for managing data or creating reports. If you have experience with ERP systems like SAP, make sure to mention that too!
✨Communicate Clearly
Exceptional communication is crucial for this role. Practice articulating your thoughts clearly and concisely. If you speak French, don’t hesitate to showcase that skill during the interview. Strong communication will help you build relationships with the sales team and customers alike.