At a Glance
- Tasks: Handle inquiries and schedule appointments for study participants in a dynamic call centre environment.
- Company: Fortrea, a leader in clinical research dedicated to life-saving medicines.
- Benefits: Flexible hours, supportive team culture, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on teamwork and excellence.
- Why this job: Join a mission-driven team and make a real difference in people's lives.
- Qualifications: GCSE education, customer service experience, and strong communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.
Job Overview
Responsible for handling all public inquiries pertaining to study participation.
Schedules screening appointments for suitable participants.
This is a Bank (0-hours) position, where work is offered based on clinic demand.
- Summary of Responsibilities
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Telephone screen potential participants against the requirements for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Liaise with screening department as and when needed.
- Cross train across other areas of the department as needed.
- May attend outreach programs to recruit participants.
- Escalate any concerns or problems to senior members of the team as appropriate.
- Performs other related duties as assigned.
Qualifications
- Educated to GCSE or ‘O’ level standard.
- Knowledgeable in computer programs (e. g. word processing).
- Strong attention to detail and high degree of accuracy.
- Strong written and verbal communication skills.
- Ability to follow precise directions and read from a script.
- High degree of professionalism and customer service.
Experience (Minimum Required): 1 – 2 years in customer service or call Centre. Knowledge of medical terminology preferred.
- Physical Demands/Work Environment
- Regularly required to sit.
- Must be able to see (distinguish colors) and hear to meet the job requirements.
- Must have excellent command of the English language in both oral and written form at all locations.
- Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
- Must be able to work a flexible schedule including evenings and weekends.
Learn more about our EEO & Accommodations request here.
At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence.
Regardless of your role, we're all family, working together to achieve extraordinary results.
At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.
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Call Centre Recruiter BANK in Leeds employer: FTLEE Fortrea Clinical Research Unit Ltd
FTLEE Fortrea Clinical Research Unit Ltd is an exceptional employer located in Leeds, offering a dynamic work culture that prioritises employee growth and development. With competitive compensation packages and a strong emphasis on compliance and support, employees are empowered to make a meaningful impact while advancing their careers in a collaborative environment.
Contact Details:
FTLEE Fortrea Clinical Research Unit Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Recruiter BANK in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FTLEE Fortrea Clinical Research Unit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FTLEE Fortrea Clinical Research Unit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Recruiter BANK in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FTLEE Fortrea Clinical Research Unit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FTLEE Fortrea Clinical Research Unit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FTLEE Fortrea Clinical Research Unit Ltd!
How to prepare for a job interview at FTLEE Fortrea Clinical Research Unit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
