At a Glance
- Tasks: Handle inquiries and schedule appointments for study participants in a dynamic call centre environment.
- Company: Fortrea, a leader in clinical research dedicated to life-saving medicines.
- Benefits: Flexible hours, supportive team culture, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on teamwork and excellence.
- Why this job: Join a mission-driven team and make a real difference in people's lives.
- Qualifications: GCSE education, customer service experience, and strong communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.
Job Overview
Responsible for handling all public inquiries pertaining to study participation.
Schedules screening appointments for suitable participants.
This is a Bank (0-hours) position, where work is offered based on clinic demand.
- Summary of Responsibilities
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Telephone screen potential participants against the requirements for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Liaise with screening department as and when needed.
- Cross train across other areas of the department as needed.
- May attend outreach programs to recruit participants.
- Escalate any concerns or problems to senior members of the team as appropriate.
- Performs other related duties as assigned.
Qualifications
- Educated to GCSE or ‘O’ level standard.
- Knowledgeable in computer programs (e. g. word processing).
- Strong attention to detail and high degree of accuracy.
- Strong written and verbal communication skills.
- Ability to follow precise directions and read from a script.
- High degree of professionalism and customer service.
Experience (Minimum Required): 1 – 2 years in customer service or call Centre. Knowledge of medical terminology preferred.
- Physical Demands/Work Environment
- Regularly required to sit.
- Must be able to see (distinguish colors) and hear to meet the job requirements.
- Must have excellent command of the English language in both oral and written form at all locations.
- Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
- Must be able to work a flexible schedule including evenings and weekends.
Learn more about our EEO & Accommodations request here.
At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence.
Regardless of your role, we're all family, working together to achieve extraordinary results.
At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.
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Call Centre Recruiter BANK in Leeds employer: FTLEE Fortrea Clinical Research Unit Ltd
FTLEE Fortrea Clinical Research Unit Ltd is an exceptional employer located in Leeds, offering a dynamic work culture that prioritises employee growth and development. With competitive compensation packages and a strong emphasis on compliance and support, employees are empowered to make a meaningful impact while advancing their careers in a collaborative environment.
Contact Details:
FTLEE Fortrea Clinical Research Unit Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Recruiter BANK in Leeds
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Some tips for your application 🫡
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to FTLEE Fortrea Clinical Research Unit Ltd.
How to prepare for a job interview at FTLEE Fortrea Clinical Research Unit Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in FTLEE Fortrea Clinical Research Unit Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services FTLEE Fortrea Clinical Research Unit Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
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