At a Glance
- Tasks: Support clinical trials by screening, enrolling, and scheduling study participants over the phone.
- Company: Fortrea's Clinical Research Unit in Leeds, a leader in clinical research.
- Benefits: Flexible hours, competitive pay, and full training provided.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic environment.
- Qualifications: Strong communication skills and a minimum GCSE-level education required.
The predicted salary is between 12 - 15 £ per hour.
Fortrea's Clinical Research Unit in Leeds is seeking a flexible, phone‑based team member to support clinical trials by screening, enrolling, and scheduling study participants.
Position Details:
- Bank (0‑hour) role offered based on clinic demand.
- Work is based in the Drapers Yard Clinical Research Unit, located 7 minutes from the train station.
- Typical shifts are Monday to Friday during office hours, with occasional late shifts (up to 8PM) and some Saturdays.
- You may work up to 37 hours per week during busier periods; the number of hours can vary week to week.
Key Responsibilities:
- Maintain Fortrea’s Study Participant database of healthy volunteers and patients for clinical trials.
- Conduct phone screening of potential participants, collecting demographic and medical history data.
- Accurately enter participant information into the system.
- Assess suitability of participants and match them to the appropriate clinical trial based on medical history and therapeutic indication.
- Explain trial details to participants, ensuring they understand all necessary information before deciding to participate.
- Schedule appointments for qualified participants and coordinate logistical arrangements.
Qualifications & Skills:
- Strong communication skills with an empathetic, professional manner.
- Previous call centre or customer service experience preferred; experience in retail, technical support, help desk, or similar fields will also be considered.
- Basic proficiency in Microsoft Office (Outlook, Word, Excel).
- Minimum GCSE‑level education.
- Ability to adapt to a fast‑paced environment with changing priorities.
- Experience in clinical trials is a bonus but not required; full training will be provided.
Fortrea is an equal‑opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request.
Call Centre Agent Bank in Leeds employer: FTLEE Fortrea Clinical Research Unit Ltd
Fortrea offers a dynamic and supportive work environment for Call Centre Agents at our Clinical Research Unit in Leeds, where you can contribute to meaningful clinical trials while enjoying flexible working hours. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring that you thrive in your role. Our commitment to inclusivity and equal opportunity makes Fortrea an excellent employer for those seeking a rewarding career in healthcare.
Contact Details:
FTLEE Fortrea Clinical Research Unit Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent Bank in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortrea and their clinical trials. This will help you understand their mission and values, making it easier for you to connect during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – just like you would be with potential study participants.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled changing priorities in past jobs. This will demonstrate that you can thrive in the fast-paced environment of a call centre.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Call Centre Agent Bank in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centres or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Flexibility:Since this is a bank role with varying hours, let us know about your availability. Highlight any previous experiences where you adapted to changing schedules or worked in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FTLEE Fortrea Clinical Research Unit Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Call Centre Agent at Fortrea. Familiarise yourself with the tasks like screening participants and managing the database. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples from your previous experience where you successfully communicated with customers or handled difficult situations. This will demonstrate your empathetic and professional manner.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an upset participant or managing a busy schedule. Think of relevant experiences and how you navigated them. This will showcase your problem-solving skills and adaptability in a fast-paced environment.
✨Familiarise Yourself with Clinical Trials
While experience in clinical trials isn't required, having a basic understanding can set you apart. Do a bit of research on what clinical trials involve and why they are important. This knowledge will not only impress your interviewers but also help you feel more comfortable discussing the role.
