At a Glance
- Tasks: Join our team as a Call Centre Agent, screening participants for clinical trials and scheduling appointments.
- Company: Fortrea is a leading Clinical Research Unit in Leeds, dedicated to advancing life-saving medicines.
- Benefits: Enjoy hybrid work, competitive salary, 25 days holiday, healthcare, and flexible benefits.
- Other info: Full training provided; no cold calling required, just genuine conversations with potential study participants.
- Why this job: Be part of groundbreaking research that changes lives while working in a supportive, innovative environment.
- Qualifications: GCSE-level education and strong communication skills; previous call centre or customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Competitive basic salary + monthly bonus. Office based, Leeds.
25 days holiday (+ public holidays), pension, healthcare insurance, life and accidental death insurance, income protection insurance, employee discounts, and flexible benefits.
Job Overview
Fortrea's cutting‑edge Clinical Research Unit in Leeds is the crown jewel of our global operations. Dedicated to Phase I clinical trials, this 65,000 ft² facility is where life‑saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you’ll witness groundbreaking research in action. And when a medicine you’ve worked on is approved, you’ll know you’ve helped change lives across the globe.
Responsibilities
We are growing our Clinical Trials Call Centre team and now seeking our next Call Centre Recruiter. This is a full‑time, permanent job: you will work a 37‑hour week, typically from 8 AM to 4 PM, and we need you to be flexible to work extended hours on two days per week (8 AM–8 PM).
- Phone screening of new study participants and active listening: collecting participant demographic data, performing medical history questionnaires, creating new profiles in the database, accurately entering individual information in the system.
- Assess suitability of potential volunteers and match them to the right clinical trial based on their medical history and therapeutic indication.
- Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
- Organise appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.
Qualifications
- Excellent communication skills: empathetic listening, confident response to volunteers’ emotions while maintaining professionalism and courtesy.
- Previous call centre experience is ideal; we also consider applications from customer service, retail sales, technical support, help desk, or similar fields.
- Basic knowledge of Microsoft Office (Outlook, Word, Excel).
- At least a GCSE‑level education.
- Ability to adapt to fast‑paced work, prioritise and meet last‑minute deadlines.
- Experience in clinical trials is a bonus, not a necessity; full training will be provided.
EEO Statement
Learn more about our EEO & Accommodations request here.
Call to Action
Apply now and be part of an extraordinary journey!
Call Centre Agent in Leeds employer: FTLEE Fortrea Clinical Research Unit Ltd
Fortrea is an exceptional employer located in the vibrant Leeds area, offering a hybrid work model that promotes flexibility and work-life balance. With a competitive salary, comprehensive benefits including healthcare and generous holiday allowances, and a strong focus on employee growth through thorough training and development, Fortrea fosters a supportive and collaborative work culture. Join us to be part of groundbreaking clinical research that truly makes a difference in patients' lives, while enjoying the unique advantages of working in a state-of-the-art facility dedicated to advancing life-saving therapies.
Contact Details:
FTLEE Fortrea Clinical Research Unit Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Leeds
✨Tip Number 1
Familiarise yourself with the clinical trial process and the role of a Call Centre Agent in this context. Understanding how your work contributes to patient safety and the importance of participant recruitment can help you stand out during interviews.
✨Tip Number 2
Practice your telephone communication skills by engaging in mock calls with friends or family. Focus on being an empathetic listener and responding to questions clearly, as these skills are crucial for the role.
✨Tip Number 3
Research Fortrea and its mission in advancing life-saving therapies. Being knowledgeable about the company’s values and recent developments in clinical research will demonstrate your genuine interest and commitment during the interview process.
✨Tip Number 4
Prepare to discuss your adaptability and time management skills. Given the fast-paced nature of the job, sharing examples of how you've successfully managed changing priorities in previous roles can make a strong impression.
We think you need these skills to ace Call Centre Agent in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centre or customer service roles. Emphasise your communication skills and any previous experience with telephone-based work.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for clinical research and your ability to connect with participants. Mention how your skills align with the responsibilities of the Call Centre Agent role.
Highlight Relevant Skills:In your application, focus on your listening skills, empathy, and ability to handle fast-paced environments. Provide examples of how you've successfully managed similar tasks in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FTLEE Fortrea Clinical Research Unit Ltd
✨Showcase Your Communication Skills
As a Call Centre Agent, your communication skills are crucial. During the interview, demonstrate your ability to listen actively and respond empathetically. Practice common scenarios you might encounter in the role to show how you would handle them.
✨Understand the Role and Company
Familiarise yourself with Fortrea's mission and the importance of clinical trials. Be prepared to discuss how your skills can contribute to their goal of making medicines safer for patients. This shows genuine interest and alignment with their values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of examples from your past experiences where you successfully managed deadlines or adapted to changes, as this is key in a fast-paced environment.
✨Highlight Your IT Proficiency
Since the role requires basic knowledge of Microsoft Office, be ready to discuss your experience with these tools. Mention any relevant tasks you've completed using Outlook, Word, or Excel, as this will reassure them of your technical capabilities.
