At a Glance
- Tasks: Handle inquiries and schedule appointments for study participants in a dynamic call centre environment.
- Company: Fortrea, a leading clinical research unit dedicated to life-saving medicines.
- Benefits: Flexible hours, competitive pay, and the chance to make a real difference.
- Other info: Opportunity for growth and cross-training in a supportive team atmosphere.
- Why this job: Join a passionate team and contribute to groundbreaking medical research.
- Qualifications: GCSE education, customer service experience, and strong communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.
Job Overview
Responsible for handling all public inquiries pertaining to study participation.
Schedules screening appointments for suitable participants.
This is a Bank (0-hours) position, where work is offered based on clinic demand.
- Summary of Responsibilities
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Telephone screen potential participants against the requirements for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Liaise with screening department as and when needed.
- Cross train across other areas of the department as needed.
- May attend outreach programs to recruit participants.
- Escalate any concerns or problems to senior members of the team as appropriate.
- Performs other related duties as assigned.
Qualifications
- Educated to GCSE or ‘O’ level standard.
- Knowledgeable in computer programs (e. g. word processing).
- Strong attention to detail and high degree of accuracy.
- Strong written and verbal communication skills.
- Ability to follow precise directions and read from a script.
- High degree of professionalism and customer service.
Experience (Minimum Required): 1 – 2 years in customer service or call Centre. Knowledge of medical terminology preferred.
- Physical Demands/Work Environment
- Regularly required to sit.
- Must be able to see (distinguish colors) and hear to meet the job requirements.
- Must have excellent command of the English language in both oral and written form at all locations.
- Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
- Must be able to work a flexible schedule including evenings and weekends.
Learn more about our EEO & Accommodations request here.
At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence.
Regardless of your role, we're all family, working together to achieve extraordinary results.
At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.
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Call Centre Recruiter BANK in Leeds employer: FTLEE Fortrea Clinical Research Unit Ltd
Fortrea's Clinical Research Unit in Leeds is an exceptional employer, offering a dynamic work environment where every team member plays a vital role in advancing life-saving research. With a strong emphasis on teamwork and professional growth, employees benefit from flexible scheduling and opportunities to cross-train across departments, ensuring a rewarding career journey. Join us in making the extraordinary possible while enjoying a supportive culture that values your contributions and fosters personal development.
Contact Details:
FTLEE Fortrea Clinical Research Unit Ltd Recruitment Team
