Senior Applications Support Engineer | Global Information Systems in London

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The ITG Senior Applications Engineer provides secondary leadership and is the primary backup for one or more Matrix Teams. A matrix team is defined as a technical steering committee focused on the architecture, operational health, management, and monitoring of like systems grouped by technical function.

The ideal candidate will have a general background in IT, Finance, Economics, or Tax, with an in-depth understanding of IT principles, concepts, practices, and standards. They will be an experienced professional capable of exercising latitude and independence in their assignments and may have performance management responsibilities. The role involves developing solutions to complex technical problems while understanding both the process and technical aspects of these solutions. The candidate will recommend and establish procedures that impact the immediate work area. Work is performed under general direction, with participatory input into goals and objectives, and includes managing and measuring the effectiveness of work.

What You’ll Do

• Conceive, design, and oversee the implementation of enterprise-wide systems development
• Research and recommend software products to address business requirements
• Ensure that the business and technical architecture of delivered solutions match customer requirements
• Handle day-to-day sustaining activities for the FTI global enterprise application infrastructure
• Execute and maintain operation calendars, incident reporting and tracking, FTI’s Change Management Control Process, and Comprehensive NOC Operations
• Comply with the Systems Development Life Cycle (SDLC) standards when developing solutions
• Analyze and maintain performance data to ensure optimal usage of software applications
• Assist in the development and management of all budgetary expenses as it relates to the applications development teams
• Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible
• Provide physical labor from time to time, which may include moving equipment, furniture, etc.
• Provide support for other IT staff with open and unresolved issues
• Provide on-call support via cellphone 24 x 7
• Exercise latitude and independence in assignments

How You’ll Grow

ITG uses an “IT Service Portfolio” approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and manage a balanced set of IT investments that meet business objectives. We encourage our employees to become “Super Users” of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross-functional to inter-department projects, and self-improve through professional development.

Basic Qualifications

• Demonstrable years of relevant post-graduate application or software development support related experience
• Experience with SQL or scripting from database maintenance, reporting, and development
• Good understanding of Microsoft Windows Operating system
• Strong experience with Active Directory
• Experience with Azure
• Ability to travel to clients and FTI office(s) as needed

Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide sponsorship.

Preferred Skills

• Bachelor’s degree
• Experience with support and maintenance of COTS Enterprise ERP solutions
• Experience working with Windows server, IIS, SharePoint and SQL Server
• Understands and applies policies and procedures
• Project management experience
• High level certification in core area
• Has an in-depth understanding of IT principles, concepts, practices, and standards

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.