EMEA Benefits Director, Human Resources | Core Operations in London

The Director of Benefits is a hands-on, operationally engaged leader who works directly under the VP, Total Rewards and alongside cross-functional teams to actively review, design, and implement all benefits programmes across FTI’s EMEA markets. This role requires a collaborative leader who will roll up their sleeves to drive day-to-day operations while transforming the benefits function into a strategic business partner. You will be responsible for devising and executing strategies associated with the structure and management of Health & Welfare, Retirement, Wellness, Disability, Leave, and Compliance programmes across the EMEA region. As a subject-matter expert deeply involved in functional and regulatory operations, you will work directly with team members to build capabilities and drive meaningful change in how FTI’s benefit programmes are delivered and perceived across the organization.

What You’ll Do

• Work with key stakeholders to lead the design, development, and execution of market competitive EMEA benefits programmes.
• Manage all aspects of vendor and broker relationships, including renewals, contract negotiations, and performance against SLAs.
• Leverage quantitative and qualitative analysis to inform and drive decisions and recommendations.
• Assess the use of metrics within the various functions of Benefits to determine what is required to monitor programme impact and efficiency.
• Responsible for market benchmarking to ensure benefits are competitive.
• Partner with the local HR, office managers and/or external vendors to ensure robust processes and employee communications are in place.
• Lead on harmonisation of benefits schemes across FTI's EMEA offices in line with applicable collective bargaining agreements and industry best practice.
• Interpret policies and resolve escalated employee situations, as appropriate.
• Ensure the benefits administration, documentation and member communication comply with legislative and regulatory requirements.
• Lead the transformation of the benefits function from a transactional service provider to a strategic benefits partner, actively driving change management initiatives and working directly with team members to build new capabilities and mindsets.
• Engage collaboratively across the organization to understand business needs and translate them into benefits strategies, demonstrating willingness to be present, accessible, and involved in day-to-day challenges.
• Mentor and develop team members through hands-on coaching and active participation in their work, building a high-performing team capable of strategic partnership.

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programmes focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programmes for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need To Succeed

• Strong writing and communications skills with ability to engage and influence stakeholders at all levels.
• Demonstrated ability to work strategically while remaining operationally engaged.
• Proven experience managing, developing, and working directly alongside a team.
• Ability to analyse data and translate insights into actionable recommendations.
• Ability to take initiative and drive results through hands-on involvement.
• Experience working collaboratively across functions and directly engaging with teams at all levels.
• Strong prioritisation skills, attention to detail, and ability to manage multiple tasks in a fast paced environment.
• Ability to work under pressure and to tight deadlines.
• Demonstrable project management experience.

Basic Qualifications

• Graduated to degree level or equivalent combination of experience and qualification.
• Significant years of progressive experience in benefits, in particular in-depth understanding of multiple EMEA markets.
• Advanced Excel and PowerPoint skills.

Preferred Qualifications

• Experience within a professional services environment.
• Prior exposure to PeopleSoft, Darwin, or Workday systems.
• Proficiency in additional European languages.

Total Wellbeing

Our goal is to support the wellbeing of you and your families – physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.