Director, Talent Development in London

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

The Global Talent Development (TD) Team is part of FTI’s dynamic Global Human Resources practice. FTI has offices in 31 countries and we support development for all global employees. It is vital for professional services firms to continually develop their employees.

Reporting to the Global Lead of Talent Development you will have a key role in supporting the content design, consulting and delivery of our training programs and events. These events are essential for all of our people in building core capabilities and exceptionally high standard talent development programs. This role will help define needs, and help design, develop, and deliver in-person and virtual learning programs for FTI employees. Major content areas will help leaders develop career coaching capabilities, and best-practice behaviours to engage their teams, sustain a culture of inclusion and belonging, and assist everyone in owning their own career.

This role will support development for all levels, across key areas of both business, leadership, and general development, including leveraging the global curriculum comprised of classroom, virtual, e-Learning, and assessments and may also participate in delivering programs virtually for regions.

At its heart, this is a learning development consultative role (inside the wider talent development team) to internal customers in the billable side of the firm, who are themselves consultants at all levels to external customers. Additionally, we support corporate or core operations employees, who also directly support the billable side of the firm.

Talent Development demand planning drives our global priorities. Requests are approved by the MD, Global Talent Development, and then assigned to team members such as you in this role. You then work with those customers and other talent development professionals to understand the need, design development options and review them with the customer, and then execute on the chosen solutions.

Involvement in requests may include complete ownership of the project and all its parts from beginning to end, or it may be contributing to just parts of a request and complete only some tasks. Thus, some projects may include only design, while others include only delivery, etc.

We expect you to work independently and be self-directed to accomplish goals and objectives as assigned. You will ensure the content being delivered is valued and well received and the training programs are run to an exceptionally high standard and to a very senior level.

Needs Assessment & Solutioning

• Intake the needs expressed by the business into the global demand planning process.
• Work with Global Talent Development Lead to share needs as part of a broader needs assessment.
• Escalate need to Global Talent Development Lead who will assess our bandwidth and strategy for meeting this need.
• Work with key players in other regions and network with global Talent Development leaders to address common goals and achieve the global Talent Development strategy.
• Report on strategic matters at the appropriate level of detail.

Instructional Design and Development

• Work with Global Talent Development in the creation of a competency-based curriculum of fundamental, intermediate and advanced courses.
• Contribute to the instructional systems design and development of blended learning programs that meet the demand needs of internal customers in alignment with global priorities.
• Create engaging learning activities, exercises, and compelling course content that enhances the learning process, retention and knowledge transfer.
• Apply tested instructional design theories, practice and methods.
• Create supporting material/media (audio, video, simulations, role plays, games etc).
• Employ adult learning principles and innovation strategies.
• Maintain project documentation and course folders.
• Adhere to National Association of State Boards of Accountancy Continuing Professional Education (NASBA) CPE guidelines in developing training.

Facilitation

• Facilitate learning programs in person or virtually.
• Travel may be required to facilitate and deliver learning programs out of your local home office.
• Conduct train-the-trainer events to develop training and facilitation expertise in FTI’s employees.
• Support internal trainers in their initial launches of their own internal training events.
• Utilize expert facilitation and training techniques and instructional design to deliver programs.
• Employ adult learning principles and innovation strategies.
• Continually research and apply best-in-class and new facilitation and training methods and techniques.
• Maintain knowledge of training and facilitation techniques including addition of technology and micro-learning by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Introduce applicable trends in facilitation and training and development for inclusion in offerings.
• Submit rosters immediately to trigger the learning effectiveness evaluation and ROI of training delivered including providing input on surveys and analysis on survey results.
• Coordinate with Talent Development Operations on all required training and facilitation logistics needs, and support L&D Operations with information needed in return.
• Assess the quality of our programs and continuously improve learning initiatives based on these results.
• Consult as needed with other course managers in the segments.
• Provide feedback to course managers on developed training.

How You’ll Grow

You will be working with a global team to bring learning solutions to our internal clients. Our work provides high visibility projects working with leaders at all levels. On the job growth and development will contribute most to your career development.

FTI invests in the formal development of our talent with key resources such as LinkedIn Learning, Coursera, and CeriFi e-learning content. In addition to taking advantage of these key resources, each year we invest in our Talent Development team members to continue their professional development. We are committed to working collaboratively to help all employees own their career. Career development plans are part of our performance management process.

What You Will Need to Succeed

• 8+ years of experience in learning & development curriculum development and training solutions and in-person and virtual training and facilitation.
• 2+ years working in professional services environment.
• 2+ years supporting customers virtually only.
• Experience in using learning tools such as Articulate, Synthesia and other tools.
• Ability to travel to FTI office(s) as needed.

Preferred Qualifications

• Bachelor’s degree.
• Excellent interpersonal and communication and facilitation skills.
• Coaching and mentoring skills.
• Global experience.
• Proficient in PowerPoint, Word, Excel, SharePoint, Office 365, Zoom, Teams.
• Experience in using psychometric tools and assessments such as DiSC and Myers-Briggs Type Indicator (MBTI).
• Formal development and demonstrated expertise in Instructional Systems Design both in-person or virtual.
• Prior vendor management and evaluation experience.
• Development of blended learning solutions including micro-learning offerings.
• Strong research, proofreading, writing and editing skills.
• Seeks and applies feedback, and provides feedback, per FTI’s models.
• Business acumen and consultative skills; ability to influence and drive change throughout the organization.
• Continual learner and self-developer, seeking to expand knowledge, capability and skills outside of comfort zone and past experience.
• Ambitious self-starter with a needs and solutions/results based orientation.
• Skilled in project management methods and tools.
• Ability to work in a fast-paced, growth oriented and matrixed organizational environment where independence, felicity and adaptability are required.
• Ability to collaborate with and influence people at all levels.
• Ability to expertly manage multiple projects while meeting tight deadlines.
• Ability to understand different businesses and business models easily and quickly.
• Ability to remain positively engaged and exhibit positive relationship management skills.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, colour, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.