Collection Specialist | FLC Operations in London

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

An individual in this position will be responsible for facilitating strong corporate collections to the operations group, ensuring timely payments from a growing customer base and coordinating with the Forensic Litigation Consulting Project Assistant team.

What You’ll Do

• Review aged Accounts Receivable balances and contact clients, via phone and email, to facilitate payments.
• Establish methodological process for continuously canvassing all of Forensic & Litigation Consulting (FLC) as well as other FTI segments’ crossover aged AR and performing routine follow-ups and check-ins to ensure timely payments.
• Proactively establish contact points with clients’ Accounts Payable contact and preemptively ensure access to billing systems is in place prior to invoicing.
• Identify and resolve technical issues preventing client payments (access to eBilling sites, resolving rejection errors etc.).
• Collaborate with FLC relationship managers where appropriate to facilitate client payments.
• Enlist the efforts of senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with practitioners and client accounts payable contacts.
• Perform all above duties as an extension of FLC with appropriate respectful demeanor and consultative client service.
• Perform other assigned tasks and duties necessary to support the FLC department's efforts to maintain timely cash collections.
• Prepare and present reports on collection activities and progress, when needed.

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

• Excellent written, verbal and social communication skills.
• Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals and clients.
• Strong organizational, problem-solving and critical-thinking skills.
• Self-motivated and able to work independently.
• Commitment to excellent customer service.
• Ability to overcome obstacles and get results.
• Strong attention to detail, goal oriented.

Basic Qualifications

• A few years experience in corporate, preferably in legal/law firm, collections.
• Bachelor’s degree or equivalent experience.
• Working knowledge of MS Office and databases.
• Proven experience as a Collection Specialist or similar role.
• Knowledge of various Collection best practices techniques.
• Knowledge of standard Billing procedures.
• Working knowledge of basic accounting.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.