Director, Business Transformation (Operations) | Corporate Finance & Restructuring in London

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

In Business Transformation at FTI Consulting, we focus on our clients' strategic, operational, financial and capital needs by addressing the full spectrum of performance, financial and transactional challenges faced by corporations, boards, private equity sponsors, creditor constituencies and other stakeholders. Our services include strategic and business planning, profitability improvement, merger, integration and carve-out and pre-deal commercial and operational due diligence, including interim management. Our demanding customer base relies on small, experienced senior teams.

The Operations Practice sits within Business Transformation, connecting organisation strategy to frontline operations to drive new levels of competitiveness and resilience in an ever changing world. Our approach is designed around three dimensions of operational excellence – the Operating System, Management System and People System to deliver holistic and sustainable impact.

The Operations Practice consists of five service lines that focus on improving business profitability by transforming the performance, capabilities and mindsets across all aspects of operations:

• Procurement: Drive cost savings and value creation in sourcing and supplier management
• Manufacturing: Improve efficiency, effectiveness and flexibility in manufacturing
• Supply Chain: Enhance agility, efficiency and resilience in supply chain networks
• Service Operations: Improve efficiency, effectiveness and customer experience from field force to back office
• Capital Delivery: Improve cost-effectiveness and risk management in large scale capital investments

Directors are key client facing members of project teams responsible for delivering high quality outcomes, recommendations and analyses. You will work alongside, and lead, other consultants, owning workstreams within the overall project, under the guidance of the senior team.

The successful candidate will participate in project teams, working with clients on the execution of various engagements. Key activities include:

• Developing recommendations based on high quality and insightful financial and operational reviews and modelling
• Identifying how to improve operational performance and create upside potential
• Identifying risks, potential downsides and mitigating actions
• Building pragmatic and implementable strategies and business plans, underpinned by solid analyses
• Driving client implementation including programme management across multiple initiatives
• Creating client ready reports and presenting our work to clients
• Developing and coaching more junior consultants
• Working in the FTI London office, with frequent working at client sites

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed:

• Project experience in high paced environments focused on impact and rapid results (e.g. operations performance improvement, turnaround, business plan review/development, implementation)
• Significant experience of short, high intensity projects with tight deadlines and longer implementation programs with coaching, capability building and mindset change
• Experience of supporting business development activities
• International exposure and experience an advantage
• Proven consulting skills with ability to go beyond the analysis to add value, influence change, innovate, visualise and create, while providing outstanding client service
• Team player, open-minded, possesses cultural awareness and sensitivity
• Growing people leadership skills
• Highly organised and structured, with excellent problem solving skills
• Experience of managing client stakeholders
• Builds and maintains relationships beyond the engagement
• Exceptional interpersonal skills, builds good professional and personal relationships with client teams at all levels and across the firm
• Combines business sense and financial understanding with operations content knowledge
• Strong, concise written and verbal communication skills, able to produce client ready PowerPoint documents
• Quickly gains comfort with content areas which are unfamiliar and drives content leadership
• Flexible to accommodate frequent travel
• Mature demeanor and positive attitude, as well as sensitivity when dealing with clients

Basic Qualifications:

• In depth industry experience in operations
• Experience of leading workstreams/projects on a significant number of consulting engagements in operations, within a top tier management consultancy
• Educated to degree level
• Fluent English speaker and writer

Preferred Qualifications:

• Experience in deploying lean principles and tools an advantage
• Industry experience (e.g. automotive, aerospace & defence, chemicals, pharma & medical device, consumer goods, transportation and logistics, or travel & leisure) an advantage
• Experience at dealing with uncertainty and problem solving with incomplete data
• Additional qualifications such as MBA or lean accreditation an advantage
• Continental languages, especially Dutch, German, Italian, French, Spanish, and Arabic highly preferable to open greater opportunities to work with our international offices

Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award‐winning experts advise their clients when they are facing their most significant opportunities and challenges.