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- Tasks: Provide IT support to 2000 users, mostly desk-based with occasional travel.
- Company: Join a small, dynamic IT support team in Central Scotland.
- Benefits: Enjoy 33 days holiday, private healthcare, life assurance, and free parking.
- Why this job: Be part of a supportive team with excellent career development opportunities.
- Qualifications: Experience in IT Service Desk, knowledge of ITIL, and Microsoft Suite required.
- Other info: A clean driving license is essential; apply now for immediate consideration!
The predicted salary is between 24000 - 30000 £ per year.
Calling all Service Desk Engineers in the Central Belt of Scotland looking for a new career opportunity and able to commute to client site 5 days per week (free parking). This is your chance to join a small IT support function looking after around 2000 users spread across various offices in the central Scotland region. This is mostly desk based; however, there will be scope to travel to various offices from time to time (you’ll get the use of a company vehicle).
In return for your skills and experience you’ll receive a salary in the region of £28k to £30k + some excellent benefits including: 33 days holiday, private health care, life assurance etc.
To be considered for this role you should have the following skills & experience:
- Previous experience in an IT Service Desk role (1st & 2nd line support)
- Knowledge of ITIL
- Demonstrable experience supporting the Microsoft Suite (MS Exchange, O365 etc.)
- Excellent communication and prioritisation skills
- Ability to manage your own time working to defined KPI’s and SLA’s
- A clean driving license is essential for this role
As well as excellent ongoing career development, you’ll be part of a supportive team of around 6 service desk engineers spread across a number of geographical locations.
If this sounds like your ideal next role, please apply NOW with your latest CV for immediate consideration.
Service Desk Engineer employer: FT Recruitment Group
Contact Detail:
FT Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's a key requirement for this role. Understanding its principles will not only help you in the interview but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Brush up on your knowledge of the Microsoft Suite, especially MS Exchange and O365. Being able to discuss specific issues you've resolved or features you've utilised can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively communicated with users and prioritised tasks in previous roles. This will showcase your excellent communication skills and ability to manage time under pressure, which are crucial for this position.
✨Tip Number 4
Since a clean driving license is essential, ensure you're ready to discuss your driving experience. Highlight any relevant travel you've done for work, as it shows your readiness to commute to various offices as needed.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in IT Service Desk roles, particularly focusing on 1st and 2nd line support. Include specific examples of how you've supported the Microsoft Suite and any relevant ITIL knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to manage time effectively. Mention your familiarity with KPIs and SLAs, and express your enthusiasm for joining a supportive team.
Highlight Relevant Skills: In your application, emphasise your excellent prioritisation skills and your clean driving license, as these are essential for the role. Be sure to mention any specific tools or software you have experience with that relate to the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at FT Recruitment Group
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT Service Desk positions, particularly focusing on 1st and 2nd line support. Highlight specific examples of how you've resolved issues and supported users effectively.
✨Demonstrate Knowledge of ITIL
Familiarise yourself with ITIL principles and be ready to explain how you've applied them in your past roles. This will show that you understand best practices in IT service management.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews to refine your ability to explain technical concepts to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and prioritisation skills. Think of scenarios where you've had to manage your time effectively under pressure and be ready to share those experiences.
