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- Tasks: Lead and mentor an IT support team while managing daily operations and resolving technical issues.
- Company: Join a growing specialist IT business in Aberdeen with a strong reputation for client service.
- Benefits: Enjoy a collaborative culture, opportunities for training, and the chance to make a real impact.
- Why this job: This role offers hands-on experience, leadership opportunities, and a chance to shape team dynamics.
- Qualifications: A couple of years of hands-on IT experience and strong communication skills are essential.
- Other info: Confidential conversations available for more insights into this exciting opportunity.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to be working with a growing, specialist IT business in the Aberdeen area as they look to add to their team following a succession of contract wins. To continue supporting this growth and ensure clients are receiving the level of service they are used to, they are looking to recruit an IT Support Team Lead who will sit between Senior Management and the core IT Engineering team.
In this role, you’ll be responsible for leading and mentoring the support team while also handling hands-on technical tasks. You'll oversee day-to-day operations, ensure service SLAs are met, and act as a key escalation point for technical issues.
Responsibilities:- Lead, mentor, and manage a team of IT support technicians
- Ensure timely resolution of tickets and maintain high service standards
- Act as an escalation point for complex technical issues
- Monitor team performance and develop training plans
- Collaborate with senior management to improve processes and tools
- Assist with hiring, onboarding, and training of new team members
- Maintain and improve documentation and knowledge bases
- Foster a positive, proactive, and collaborative team culture
You don't need to be the highest technical authority in the business here, but if you have a couple of years of hands-on experience, coupled with the communication and interpersonal skills to lead a small team, then I would be keen to hear from you.
Get in touch for a confidential conversation where I can give you more information!
IT Support Team Lead employer: FT Recruitment Group
Contact Detail:
FT Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies relevant to the role. Being knowledgeable about current trends will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've successfully managed a team or project. Prepare specific examples that highlight your ability to mentor others and resolve conflicts effectively.
✨Tip Number 3
Network with professionals in the IT support industry, especially those who work in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research the company’s recent projects and successes. Understanding their business model and client base will allow you to tailor your discussions and show how you can contribute to their ongoing growth and success.
We think you need these skills to ace IT Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. Emphasise any hands-on technical tasks you've managed and your ability to mentor others.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led teams, resolved complex issues, and improved processes in previous positions.
Showcase Soft Skills: Since this role requires strong communication and interpersonal skills, be sure to include examples that demonstrate your ability to lead a team and foster a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at FT Recruitment Group
✨Showcase Your Leadership Skills
As an IT Support Team Lead, you'll be expected to lead and mentor your team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific strategies you've used to improve team performance.
✨Demonstrate Technical Proficiency
While you don't need to be the highest technical authority, having hands-on experience is crucial. Be ready to talk about your technical background, the tools you've used, and how you've resolved complex issues in the past.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with both technical and non-technical stakeholders, and how you've handled escalations or difficult conversations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage team dynamics, resolve conflicts, or improve processes, and be ready to share those experiences.
