Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support staff across multiple offices and ensure smooth operation of internal systems.
- Company: Dynamic Professional Services business with a focus on IT support.
- Benefits: Competitive salary, annual bonus, and travel opportunities.
- Why this job: Gain hands-on experience in IT support while travelling and making a difference.
- Qualifications: Experience in IT Helpdesk Support and knowledge of Microsoft Tech stack.
- Other info: Autonomy in scheduling and a company vehicle provided for travel.
The predicted salary is between 36000 - 38000 £ per year.
Job Description
If you’re an IT Field Support Engineer looking for a new role and you’re not averse to travelling between offices to support staff while ensuring all internal systems are running smoothly, then this might be for you…
You’ll join a Professional Services business supporting internal staff across offices in Edinburgh, Glasgow and a couple of places in-between as well as regular visits to support their team in the North East of England.
In this role you will have a salary of around £36k to £38k + benefits (including an annual bonus). There’s also a 1 in 4 week out of hours rota for which you’ll receive additional payments (details tbc).
Please note that this is a field support role and will involve a good deal of travel between sites to support around 500 users. You’ll have autonomy to develop your own weekly schedule split between each of the offices and a company vehicle will be provided, so a full clean drivers licence is essential.
To be successful in this role you’ll bring the following skills and experience:
–         Previous experience delivering IT Helpdesk Support in a Professional Services environment
–         Experience of supporting all aspects of the Microsoft Tech stack (O365, Active Directory etc.)
–         Manage the installation, configuration and support of laptops, networking kit etc.
–         Fault find and break fix of hardware (printers, scanner etc.)
–         Ability to prioritise work and manage users expectations
–         An ITIL Accreditation or previous experience of working in an ITIL environment is advantageous.
So, if you have a clean drivers licence, you have the relevant skills and you’re happy to travel between offices, please apply now with your latest CV for immediate consideration.
IT Helpdesk Analyst employer: FT Recruitment Group
Contact Detail:
FT Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Helpdesk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common IT scenarios. Practice explaining how you've tackled issues in the past, especially with Microsoft Tech stack and hardware troubleshooting. Confidence is key!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to manage user expectations and prioritise tasks is crucial in this role. Think of examples where you've excelled in communication and problem-solving to impress your interviewers.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to hit the ground running.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk Support, especially in a Professional Services environment. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with the Microsoft Tech stack!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your willingness to travel and how you can manage support for around 500 users effectively. Let us know what makes you tick!
Show Off Your ITIL Knowledge: If you have an ITIL Accreditation or experience working in an ITIL environment, make sure to mention it! We value candidates who understand IT service management, so highlight any relevant projects or experiences that demonstrate your knowledge.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you considered quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at FT Recruitment Group
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft Tech stack, especially O365 and Active Directory. Be ready to discuss your previous experiences with these tools and how you've used them to solve problems in a professional services environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've fault found and fixed hardware issues in the past. Whether it's printers or networking equipment, having specific scenarios ready will demonstrate your hands-on experience and ability to think on your feet.
✨Demonstrate Your Organisational Skills
Since this role involves managing your own schedule across multiple offices, be prepared to talk about how you prioritise tasks and manage user expectations. Share any tools or methods you use to stay organised and efficient.
✨Highlight Your ITIL Knowledge
If you have an ITIL accreditation or experience working in an ITIL environment, make sure to mention it! Discuss how this knowledge has helped you improve service delivery and manage incidents effectively in your previous roles.