At a Glance
- Tasks: Support clients with valve queries, manage contracts, and collaborate across departments.
- Company: Join a growing team in a dynamic and supportive environment.
- Benefits: Full-time role with great progression opportunities and a collaborative culture.
- Other info: Opportunity to work independently while collaborating closely with internal teams.
- Why this job: Be the key contact for clients and make a real impact on contract management.
- Qualifications: Technical valve experience and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
FT Recruitment are supporting our client to recruit for an experienced Contract Focal Point to join their growing team. In this role you will provide daily support to Contracted Accounts regarding all valve queries and issues, identifying opportunities for the business within Contracted Accounts at all times, building justification for work and seeing them through to order with the client. Reporting to the Sales Director, you will work closely with all departments within the business to ensure the contract runs as smoothly as possible in line with developed contracted account strategy. This is a full time, office based permanent opportunity with great progression opportunities.
Key Responsibilities:
- Act as the main point of contact for Contracted Accounts and internal departments regarding valves and instrumentation.
- Attend client meetings as required and complete meeting reports following attendance.
- Provide clients with updates on any outstanding queries.
- Maintain and communicate updates relating to SCRAs/ORAs.
- Serve as the key contact for client Work Orders when necessary.
- Provide technical assistance and support for client contracted assets.
- Preparation and Justification of Work Requirements, ensuring enquiries are directed to the Sales Team.
- Generate and manage a consistent flow of enquiries to the Sales Team through the client CMMS.
- Ensure quotation records are kept current and advise where possible, on the likelihood and expected timing of order placement.
- Keep the Service Planner informed with relevant updates and communicate feedback to internal teams and clients.
- Collaborate with the internal teams to define work scopes and relay requirements to Sales and Service departments.
- Collaboration with the Contracts Team to deliver the most effective solutions for clients and the business.
- Work proactively with the Contracts Team to produce required listings for upcoming work, including PSV campaigns and spare parts requirements.
- Provide the PSV Planner with details of any changes to ensure databases remain accurate and up to date.
- Forecasting and updating of quote lists in time for Sales Meetings.
Qualifications and experience required:
- Technical Valve experience is essential for this role alongside previous experience being client/customer facing.
- Proven experience in a similar contract management or focal point role.
- Strong knowledge within account management is desirable.
- Strong communication skills, capable of liaising confidently with technical teams and external clients.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently whilst maintaining close collaboration with internal departments.
Contracts Focal Point- Valves employer: FT Recruitment Group
Join a dynamic and supportive team as a Contracts Focal Point for Valves, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and career progression. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Focal Point- Valves
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contracts Focal Point role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical valve knowledge. Be ready to discuss how you've tackled client queries in the past and how you can bring value to the team. Confidence is key!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for roles to come to them.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Contracts Focal Point- Valves
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Focal Point role. Highlight your technical valve experience and any previous contract management roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your experience with client-facing roles and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves liaising with clients and internal teams, make sure to demonstrate your strong communication skills in your application. We love candidates who can convey complex information clearly and confidently!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at FT Recruitment Group
✨Know Your Valves
Make sure you brush up on your technical valve knowledge before the interview. Be prepared to discuss specific types of valves, their applications, and any recent developments in the industry. This will show that you're not just familiar with the basics but also have a genuine interest in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information or resolved client issues. This will demonstrate your ability to be the main point of contact effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing client queries or collaborating with different departments. Prepare some scenarios from your past experience where you successfully navigated similar challenges, highlighting your problem-solving skills.
✨Understand the Company’s Strategy
Research the company’s contracted account strategy and be ready to discuss how you can contribute to it. Showing that you understand their goals and how you fit into the bigger picture will impress the interviewers and demonstrate your commitment to the role.
