At a Glance
- Tasks: Provide hands-on IT and AV support to diverse clients in a dynamic environment.
- Company: Join a growing local MSP business in Aberdeen with a collaborative culture.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a supportive team atmosphere.
- Other info: Fast-paced role with opportunities for growth and learning in a tech-savvy environment.
- Why this job: Be the go-to tech hero, solving problems and enhancing client experiences every day.
- Qualifications: Experience in IT support or AV integration, strong troubleshooting, and communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for an IT Support & AV Engineer to join a growing local MSP business based in Aberdeen. This is a varied and hands-on role offering the opportunity to support a wide range of clients across IT infrastructure, end-user support, networking and audio-visual systems.
The successful candidate will play a key role in delivering reliable IT and AV support services to both office-based and remote clients, working closely with customers and the wider technical team. This position would suit a proactive and technically minded individual who enjoys problem-solving, working in different environments, and delivering excellent customer service.
Responsibilities include:
- Providing first and second-line IT support to a range of business clients
- Installing, configuring and maintaining desktop PCs, laptops and mobile devices
- Supporting Microsoft 365 environments, including Outlook, Teams and SharePoint
- Managing user accounts, permissions and security policies
- Installing and supporting network infrastructure, including switches, routers and Wi-Fi systems
- Installing, configuring and testing audio-visual systems, including projectors, interactive displays, digital signage and video conferencing equipment
- Supporting and maintaining meeting room technology, boardroom AV systems and unified communications platforms
- Carrying out AV installations, including cabling, screen mounting, speaker setups and equipment rack configuration
- Diagnosing and resolving faults across AV hardware, control systems and conferencing platforms
- Providing onsite support for client meetings, presentations and live events where required
- Assisting with the design and implementation of AV solutions tailored to client requirements
- Performing preventative maintenance, firmware updates and system health checks across AV environments
- Carrying out onsite client visits for installations, maintenance and support
- Monitoring systems, performing updates and ensuring backup processes are functioning correctly
- Assisting with IT projects, AV deployments and infrastructure upgrades
- Maintaining accurate documentation and updating support tickets within the helpdesk system
- Supporting improvements in internal processes and service delivery standards
The ideal candidate will have previous experience within an IT support, AV integration or MSP environment, along with strong troubleshooting and communication skills. Experience supporting Microsoft 365, Windows operating systems, networking equipment and commercial AV systems is essential. Familiarity with video conferencing platforms such as Microsoft Teams Rooms or Zoom Rooms, AV control systems and structured cabling would be advantageous. You’ll be organised, customer-focused and capable of managing multiple tasks effectively within a fast-paced technical environment.
Get in touch with the FT Recruitment team for full details.
IT Support & AV Engineer in Aberdeen employer: FT Recruitment Group
Join a dynamic and growing MSP business in Aberdeen, where you will be part of a supportive team that values innovation and customer service. We offer a collaborative work culture with opportunities for professional development, ensuring you can enhance your skills in IT support and AV engineering while working on diverse projects. Enjoy the unique advantage of being at the heart of a vibrant local community, where your contributions directly impact our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & AV Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Aberdeen to connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for IT support and AV engineering!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially those involving Microsoft 365, AV installations, or troubleshooting. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IT support and AV systems. Practice explaining your problem-solving process clearly, as communication is key in this role. We want to see how you tackle challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace IT Support & AV Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support & AV Engineer role. Highlight your troubleshooting abilities, experience with Microsoft 365, and any AV systems you've worked with. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and AV engineering. Share specific examples of how you've solved problems or improved processes in previous roles. We love a good story!
Show Off Your Customer Service Skills:Since this role involves working closely with clients, make sure to emphasise your customer service experience. Talk about how you've handled client interactions and resolved issues effectively. We value a proactive approach to customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at FT Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking equipment, and AV systems. Be ready to discuss specific experiences where you've solved problems or implemented solutions in these areas.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a client or resolved a tricky situation with a positive outcome.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on troubleshooting techniques and be ready to demonstrate how you would handle common issues with IT support or AV installations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or any upcoming projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
