At a Glance
- Tasks: Support clients with valve queries and manage contract accounts effectively.
- Company: Join a growing team in a dynamic and supportive environment.
- Benefits: Full-time, permanent role with excellent progression opportunities.
- Other info: Collaborate across departments to deliver effective solutions and drive business growth.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Technical valve experience and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
FT Recruitment are supporting our client to recruit for an experienced Contract Focal Point to join their growing team. In this role you will provide daily support to Contracted Accounts regarding all valve queries and issues, identifying opportunities for the business within Contracted Accounts at all times, building justification for work and seeing them through to order with the client. Reporting to the Sales Director, you will work closely with all departments within the business to ensure the contract runs as smoothly as possible in line with developed contracted account strategy. This is a full time, office based permanent opportunity with great progression opportunities.
Key Responsibilities:
- Act as the main point of contact for Contracted Accounts and internal departments regarding valves and instrumentation.
- Attend client meetings as required and complete meeting reports following attendance.
- Provide clients with updates on any outstanding queries.
- Maintain and communicate updates relating to SCRAs/ORAs.
- Serve as the key contact for client Work Orders when necessary.
- Provide technical assistance and support for client contracted assets.
- Preparation and Justification of Work Requirements, Ensuring Enquiries are Directed to the Sales Team.
- Generate and manage a consistent flow of enquiries to the Sales Team through the client CMMS.
- Ensure quotation records are kept current and advise where possible, on the likelihood and expected timing of order placement.
- Keep the Service Planner informed with relevant updates and communicate feedback to internal teams and clients.
- Collaborate with the internal teams to define work scopes and relay requirements to Sales and Service departments.
- Collaboration with the Contracts Team to deliver the most effective solutions for clients and the business.
- Work proactively with the Contracts Team to produce required listings for upcoming work, including PSV campaigns and spare parts requirements.
- Provide the PSV Planner with details of any changes to ensure databases remain accurate and up to date.
- Forecasting and updating of quote lists in time for Sales Meetings.
Qualifications and experience required:
- Technical Valve experience is essential for this role alongside previous experience being client/customer facing.
- Proven experience in a similar contract management or focal point role.
- Strong knowledge within account management is desirable.
- Strong communication skills, capable of liaising confidently with technical teams and external clients.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently whilst maintaining close collaboration with internal departments.
Contracts Focal Point- Valves in Aberdeen employer: FT Recruitment Group
Join a dynamic and supportive team as a Contracts Focal Point for Valves, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and career advancement. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Focal Point- Valves in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contracts Focal Point role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their valve products thoroughly. Be ready to discuss how your technical experience aligns with their needs, and don’t forget to have some questions prepared to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t just rely on job boards; apply directly through our website! We often have exclusive listings that you won’t find elsewhere, and it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Contracts Focal Point- Valves in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Focal Point role. Highlight your technical valve experience and any previous contract management roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your client-facing experience and how you can help us manage our contracted accounts effectively.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any relevant experiences where you’ve successfully liaised with clients or internal teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at FT Recruitment Group
✨Know Your Valves
Make sure you brush up on your technical knowledge about valves and instrumentation. Be prepared to discuss specific types of valves, their applications, and any recent developments in the industry. This will show that you're not just familiar with the basics but are genuinely interested in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, as these will demonstrate your strong communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a client query or a contract issue. Prepare by thinking through potential scenarios related to contract management and valve queries, and outline your problem-solving approach to showcase your proactive mindset.
✨Understand the Company’s Strategy
Research the company’s contracted account strategy and be ready to discuss how you can contribute to it. Understanding their goals and challenges will allow you to tailor your responses and demonstrate that you’re aligned with their vision, making you a more attractive candidate.
