FT Recruitment are supporting our client to recruit a Software Support Coordinator to join their team in Aberdeen. This is an excellent opportunity for someone with a strong software support background and excellent communication skills to develop their career within a specialist technology environment. Working closely with customers and internal technical teams, you will provide first-line support for software products used by onshore and offshore clients, helping to resolve queries and ensure a positive customer experience. Provide first-line customer support by email and telephone, responding to product and technical queries. Monitor and manage support requests, ensuring timely responses and escalating issues where required. Maintain FAQs, troubleshooting guides, user manuals and product documentation. Assist with software testing, verification and product development. Support the delivery of customer training, both remotely and on-site where required. Work collaboratively with software developers, engineers and wider teams. Participate in a weekly out-of-hours customer support rota. The ideal candidate will have experience of working within a Software/Application support role whilst previous offshore experience within a survey-related environment is hugely beneficial. Previous experience in customer support, helpdesk, subsea survey or survey data processing would be advantageous. This is a great opportunity to join a specialist technical team, build on your existing industry knowledge and develop your skills across customer support and software technology.
Application Support Team Leader - Software in Aberdeen employer: FT Recruitment Group
Join a dynamic and innovative global engineering firm in Aberdeen, where your role as a Financial Accountant will not only enhance your professional skills but also contribute to impactful projects. With a strong emphasis on collaboration, employee development, and a supportive work culture, this company offers excellent growth opportunities and the chance to work closely with Project Managers to drive financial performance. Enjoy the benefits of a hybrid working model that promotes work-life balance while being part of a team that values your insights and contributions.
