At a Glance
- Tasks: Serve customers, process orders, and build relationships in a dynamic environment.
- Company: Join FSW, a leading refrigeration and air conditioning wholesaler with 60 years of growth.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and a retail discount scheme.
- Other info: Comprehensive training and clear progression opportunities available.
- Why this job: Develop skills in sales and customer service while advancing your career.
- Qualifications: Good maths and English skills; customer-first approach required.
The predicted salary is between 40000 - 45000 £ per year.
Join FSW, one of the UK's leading refrigeration and air conditioning wholesalers. Build your career with a 60-year-established company that's still growing. You'll gain comprehensive product knowledge across our entire refrigeration and air conditioning portfolio whilst developing skills in sales, logistics, and customer service.
About FSW Ltd: FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 60-year anniversary, we have 27 sites throughout the UK and Ireland and are continuing to grow. We are an equal opportunities employer.
What We Offer:
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with quirky perks like late starts, early finishes, long lunches, and coffee on us
- Employee Assistance Programme including fitness classes, podcasts, and confidential counselling
- Retail Discount Scheme across major high street stores, hospitality venues, and holidays
- Cycle to Work Scheme
- Career opportunities across our 27 branches within the UK and Ireland
- Training and Development investment including apprenticeships and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
What You'll Be Doing:
You'll become our customers' trusted advisor, developing expert knowledge of our product portfolio. Your role combines customer service, sales, warehouse operations, and delivery duties. Key responsibilities include:
- Serving customers at the trade counter and processing orders accurately
- Building relationships with customers and suppliers through phone, email, and face-to-face contact
- Picking, packing, and preparing orders for collection or delivery
- Maintaining stock levels and participating in stocktake activities
- Preparing competitive quotations and following up to secure orders
- Handling warranty returns and customer complaints effectively
- Undertaking delivery duties as required
- Maintaining a clean, safe working environment
The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
What You'll Need:
You'll have good maths and English skills with proven experience in a similar environment. A professional, customer-first approach is essential, along with the ability to multitask and work under pressure. You must hold a full UK driving licence as driving duties are part of the role. A Forklift Truck Licence would be advantageous, but training can be provided.
Ready to Grow Your Career? Join our friendly Reading team and develop expertise in a thriving industry. With comprehensive training and clear progression opportunities, this role offers the perfect platform to advance your career.
Branch Assistant in Reading employer: FSW Ltd
FSW Ltd is an exceptional employer, offering a supportive work culture and numerous benefits that prioritise employee well-being and growth. With up to 33 days of holiday, flexible working hours, and comprehensive training opportunities, our Manchester location provides a dynamic environment for career advancement in the thriving refrigeration and air conditioning sector.
