At a Glance
- Tasks: Provide top-notch customer service by sourcing refrigeration parts for engineers across the UK and Ireland.
- Company: Join FSW Ltd, a leading refrigeration wholesaler with 27 sites and a growing team.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and a comprehensive employee rewards programme.
- Other info: Opportunities for career growth and training across our 27 branches.
- Why this job: Make a real difference in a dynamic role that supports engineers when they need it most.
- Qualifications: Good education in maths and English, plus experience in customer service or call centres.
The predicted salary is between 25000 - 30000 £ per year.
Join a specialised team where your customer service skills directly impact engineers across the UK and Ireland, sourcing critical refrigeration parts when they need them most.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
What We Offer
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with the ability to gain quirky perks such as late starts, early finish, long lunch, coffee and/or lunch on us
- Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out
- Cycle to Work Scheme
- Career opportunities throughout the business – across our 27 branches in the UK and Ireland
- Training and Development investment for employees including on the job training, apprenticeships and self‑development courses
- Auto Enrolment Pension Scheme
- Life Assurance
- Group Income Protection
- Contributory Everyday Health Plan
- Financial Well Being Investment and Savings
- Contributory Private Medical Cover
What You'll Be Doing
- Responding professionally to telephone and email orders from engineers and customers
- Taking orders correctly, accurately and quickly
- Troubleshooting to ensure customers' expectations are met
- Identifying parts required from engineer information and sourcing from competitive suppliers
- Updating the database with accurate notes whilst dealing with calls
- Raising quotations from preferred suppliers at competitive prices
- Assisting with pricing, part numbering and sourcing to fulfil customer orders
The successful candidate will also participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Day holidays.
What You'll Bring
You will have a good standard of education, including maths and English, and proven experience in a customer‑focused or call centre environment. You will demonstrate excellent telephone manner and the ability to quickly build rapport with customers, prioritise work to meet customer needs and manage multiple contracts as required. We are an equal opportunities employer.
Hours
37.5 hours per week
Location
Bristol – Join our dedicated Just One Call Team.
Account Administrator in Bristol employer: FSW Ltd
At FSW Ltd, we pride ourselves on being a leading employer in the refrigeration and air conditioning sector, offering a vibrant work culture that values customer service excellence and teamwork. Our Bristol location provides employees with ample opportunities for career growth across our 27 branches, alongside a comprehensive benefits package that includes generous holiday allowances, employee rewards, and a commitment to training and development. Join us to be part of a supportive environment where your contributions directly impact our engineers and customers across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FSW Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FSW Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FSW Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FSW Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FSW Ltd!
How to prepare for a job interview at FSW Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
