Join a growing UK leader in refrigeration and air conditioning wholesale, where you'll become the vital link between engineers and suppliers, solving urgent parts challenges for major national accounts.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
What We Offer
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with the ability to gain "quirky perks" e.g., late starts, early finish, long lunch, coffee and/or lunch on us
- Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.
- Cycle to Work Scheme
- Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
- Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
- Group Income Protection
- Contributory Everyday Health Plan
- Financial Well Being
- Investment and Savings
- Contributory Private Medical Cover
What You’ll Be Doing
- Handle telephone and email orders from engineers needing urgent parts
- Source components from competitive suppliers based on engineer specifications
- Process orders accurately and update databases with detailed call notes
- Create quotations from preferred suppliers at competitive prices
- Troubleshoot supply issues to meet customer expectations
- Build relationships across the FSW network, suppliers, and national account customers
- Monitor purchase orders and credit card invoice allocation
- Produce monthly customer reports on specific dates
- Manage cylinder collection monitoring and gas bank updates
What You’ll Need
You’ll have a good standard of education including maths and English. An excellent telephone manner is essential along with the ability to quickly build rapport with customers.
You’ll need strong organisational skills to prioritise work and meet tight deadlines. Proven experience managing varied workloads whilst maintaining attention to detail is essential.
The successful candidates will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
We are an equal opportunities employer.
Ready to become the problem‑solver that keeps critical refrigeration systems running? Apply now to join our dedicated team in Burscough.
Account Administrator employer: FSW Ltd
FSW Ltd is an exceptional employer, offering a supportive work culture and numerous benefits that prioritise employee well-being and growth. With up to 33 days of holiday, flexible working hours, and comprehensive training opportunities, our Manchester location provides a dynamic environment for career advancement in the thriving refrigeration and air conditioning sector.
