At a Glance
- Tasks: Assist with ticket sales, reservations, and provide top-notch customer service.
- Company: Traverse Theatre, a vibrant hub for arts and culture.
- Benefits: Fixed-term contract, full-time hours, and training provided.
- Other info: Great opportunity to learn and grow in a creative environment.
- Why this job: Join a dynamic team and be the face of an exciting theatre experience.
- Qualifications: Strong communication skills, customer service experience, and cash-handling ability.
The predicted salary is between 20000 - 25000 £ per year.
Typical duties include:
- Processing face‑to‑face, telephone and internet reservations, donations and sales of tickets and merchandise.
- Operating the computerised Box Office system and ensuring data input accuracy.
- Serving as the first point of contact for general enquiries, visitors and deliveries.
- Providing excellent customer service to all customers, including internal departments and visiting companies.
- Completing daily cashing‑up and reporting procedures.
Our ideal candidate will be an excellent communicator with strong customer‑service skills, be computer‑literate, a problem‑solver with cash‑handling experience, and able to work independently while prioritising effectively. Experience with a ticketing system is advantageous but not essential, as training will be provided.
Contract Terms: Fixed‑Term; Full‑time; 30‑35 hours per week.
Sales & Welcome Team Assistant – Traverse Theatre employer: fst Federation of Scottish Theatre
Traverse Theatre is an exceptional employer that values its staff and fosters a vibrant work culture centred around creativity and collaboration. Located in the heart of Edinburgh, employees benefit from a dynamic environment where they can grow professionally through training and development opportunities while enjoying the thrill of being part of a leading arts venue. With a commitment to excellent customer service and a supportive team atmosphere, working here means being part of something truly meaningful and rewarding.
Contact Details:
fst Federation of Scottish Theatre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Welcome Team Assistant – Traverse Theatre
✨Tip Number 1
Get to know the company! Research Traverse Theatre and its values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of a time when you faced a challenge at work and how you tackled it. We love candidates who can think on their feet and find solutions!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Sales & Welcome Team Assistant – Traverse Theatre
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Sales & Welcome Team Assistant role.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention any relevant experience with ticketing systems or cash handling, even if it's just a little bit. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at fst Federation of Scottish Theatre
✨Know the Role Inside Out
Make sure you understand the key responsibilities of the Sales & Welcome Team Assistant role. Familiarise yourself with ticketing systems and customer service principles, as these will likely come up in your interview. Being able to discuss how your skills align with their needs will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about situations where you solved problems or handled difficult inquiries, as these stories will showcase your ability to thrive in a customer-facing position.
✨Practice Your Communication Skills
As an excellent communicator, you’ll need to demonstrate this during the interview. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Be Ready for Cash-Handling Questions
Since cash-handling experience is mentioned, be prepared to discuss any relevant experience you have. If you don’t have direct experience, think about times when you’ve managed money or dealt with financial transactions in other roles. Showing that you’re trustworthy and detail-oriented will be key.
