At a Glance
- Tasks: Manage the Front of House team during events and ensure top-notch customer service.
- Company: Join the vibrant Beacon Arts Centre, a hub for culture and creativity.
- Benefits: Earn £14.45 per hour with flexible, casual hours tailored to your schedule.
- Other info: Casual hours mean you can fit this role around your studies or other commitments.
- Why this job: Be part of an exciting arts environment while making a real impact on audience experiences.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
Published date: 28 August 2025
Contract Type: Contract
Terms: Casual (hours provided will be ad hoc, depending on the needs of our performance programme)
Salary/Fee: £14.45 per hour
Reports to: Front of House Manager
Closing Date: Monday 8th September
Interview Date: w/c Monday 15th September
Job Description
The Beacon Arts Centre is seeking a Duty Manager to oversee the Front of House (FOH) team during theatre performances and events. The role involves ensuring customers receive the highest standard of customer service, maintaining their comfort, and guaranteeing Health & Safety standards are met at all times.
Contract Details
Type: Casual (hours will be scheduled as needed based on the performance programme)
Hours: Casual (hours will not exceed the limits set by the Working Time Directive)
#J-18808-LjbffrFOH Duty Manager (Casual) – Beacon Arts Centre employer: fst Federation of Scottish Theatre
The Beacon Arts Centre is an exceptional employer, offering a vibrant work culture that celebrates creativity and community engagement. As a FOH Duty Manager, you will enjoy flexible working hours tailored to your availability, alongside opportunities for personal growth in the dynamic arts sector. Join us in providing memorable experiences for our patrons while being part of a supportive team dedicated to excellence in customer service.
Contact Details:
fst Federation of Scottish Theatre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FOH Duty Manager (Casual) – Beacon Arts Centre
✨Tip Number 1
Familiarise yourself with the Beacon Arts Centre and its performance programme. Understanding their events and customer demographics will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or event management. Be ready to share specific examples of how you've handled challenging situations or ensured customer satisfaction in past roles.
✨Tip Number 3
Prepare to discuss Health & Safety protocols relevant to the role. Showing that you are proactive about safety and can manage a team effectively under pressure will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the Beacon Arts Centre if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace FOH Duty Manager (Casual) – Beacon Arts Centre
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of a FOH Duty Manager. Highlight your relevant experience in customer service and event management in your application.
Tailor Your CV:Customise your CV to reflect your skills and experiences that align with the requirements of the role. Emphasise any previous roles in hospitality or event management, particularly those involving customer interaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the arts and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage a team and ensure customer satisfaction.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at fst Federation of Scottish Theatre
✨Know the Venue
Familiarise yourself with the Beacon Arts Centre and its layout. Understanding the venue's facilities and performance spaces will help you demonstrate your knowledge and enthusiasm during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. The interviewers will be looking for your ability to ensure customer comfort and satisfaction, so highlight relevant experiences.
✨Health & Safety Awareness
Brush up on basic health and safety regulations, especially those relevant to public venues. Being able to discuss how you would maintain these standards will show that you're responsible and proactive.
✨Flexibility and Adaptability
Since this is a casual position with ad hoc hours, be ready to discuss your availability and willingness to adapt to changing schedules. Emphasising your flexibility will make you a more attractive candidate.
