Service Management Consultant in Glasgow

We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end-to-end service lifecycle.

Responsibilities:

• Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
• Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
• Performing audits and maturity assessments of Service Management and other digital capabilities.
• Design and lead workshops either face to face or virtually and conducting assessments across all levels of the client’s business.
• Performing a range of consultative assignments within your sphere of expertise.
• Working with other consultants across FSP to deliver wider digital transformations programmes.
• Working with clients across a range of public and private sector organisations.

About you:

• Possess a detailed understanding of ITIL v3 and v4.
• Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies.
• Practical hands‑on experience in leading a Service Management team delivering high quality service offerings.
• Good understanding of IT Service Management Toolsets, productivity, and automation tooling.
• Preferably a holder of current or previous HMG Security Clearance.
• Experience in "ServiceNow" is preferred.

What we look for in our people:

• Strong alignment with FSP values and ethos.
• Commitment to teamwork, quality and mutual success.
• Proactivity with an ability to operate with pace and energy.
• Strong communication and interpersonal skills.
• Dedication to excellence and quality.

Equal and Fair Opportunity:

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

Why work for FSP?

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.