At a Glance
- Tasks: Lead user research and product design for impactful digital solutions.
- Company: Join a forward-thinking team focused on user-centred design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a commitment to diversity and inclusion.
- Why this job: Shape the future of digital products while making a real difference.
- Qualifications: Expertise in user research, design tools, and mentoring junior designers.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking an experienced User Researcher / Product Designer to join our Change and Adoption team and support the delivery of user centred digital products and services across a portfolio of transformation initiatives. The ideal candidate will work closely with multidisciplinary delivery teams, programme stakeholders and leadership teams to ensure user needs are understood, prioritised and translated into practical, scalable and measurable design outcomes. The successful candidate will bring strong expertise across user research and product design, with the ability to operate effectively in large, complex and regulated environments.
Responsibilities
- User Research & Insight
- Plan, conduct and synthesise qualitative and quantitative user research activities.
- Identify user needs, pain points, behaviours and opportunities through interviews, workshops, usability testing, surveys and observational research.
- Translate research findings into actionable insights that inform product, service and operational decisions.
- Develop and maintain research artefacts including personas, journey maps, service blueprints and insight repositories.
- Product & UX Design
- Produce wireframes, prototypes, user journeys and interaction flows.
- Collaborate closely with product managers, business analysts, architects and engineering teams to shape solutions from discovery through delivery.
- Apply design standards, accessibility principles and design system components consistently.
- UCD Governance
- Support the establishment and embedding of consistent UCD practices across programmes and portfolios.
- Promote user centred thinking and design maturity across stakeholders and delivery teams.
- Contribute to the evolution of reusable frameworks, templates and best practice approaches.
About you
- Advanced expertise in prototyping tools (Figma/ Adobe XD)
- Proven ability to work with clients across industries, understanding business challenges and translating them into impactful design solutions that support digital transformation.
- Experience in mentoring early career designers, setting design standards, and influencing stakeholders at senior levels.
- Strong organisational skills with a track record of managing multiple high‑stakes projects in fast‑paced organisations.
- Experience working within regulated industries such as energy, utilities, finance or public sector.
What we look for in our people
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
Equal and Fair Opportunity
FSP is an equal opportunity employer and welcomes applications from all suitably qualified candidates. We assess applicants based on their skills, experience, and potential, without regard to age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, or any other protected characteristic. Please note that visa sponsorship is available for some roles, subject to eligibility and business requirements.
Senior UCD Consultant (User Research & Product Design) in Glasgow employer: FSP
At FSP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through mentorship opportunities and a focus on user-centred design practices, ensuring that our team members thrive in their careers while contributing to meaningful digital transformation initiatives. Located in a vibrant area, we provide a supportive environment where diverse perspectives are valued, making it an ideal place for passionate professionals to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UCD Consultant (User Research & Product Design) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your user research and product design projects. Make sure it’s easy to navigate and visually appealing. We want to see your process and the impact of your designs!
✨Tip Number 3
Prepare for interviews by practising common questions related to user-centred design and your past experiences. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior UCD Consultant (User Research & Product Design) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research and product design. We want to see how your skills align with the specific needs of our Change and Adoption team.
Showcase Your Projects:Include examples of your past work that demonstrate your expertise in prototyping tools like Figma or Adobe XD. We love seeing tangible results, so share any wireframes, prototypes, or user journeys you've created!
Highlight Collaboration Skills:Since you'll be working closely with multidisciplinary teams, emphasise your ability to collaborate effectively. Share experiences where you’ve influenced stakeholders or mentored early career designers.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FSP
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies. Be ready to discuss how you've planned and conducted qualitative and quantitative research in the past. Think of specific examples where your insights led to impactful design decisions.
✨Showcase Your Design Skills
Prepare a portfolio that highlights your best work in product design and UX. Include wireframes, prototypes, and any user journeys you've created. Be ready to explain your design choices and how they align with user needs and business goals.
✨Understand the Company’s Values
Familiarise yourself with the company's ethos and values. During the interview, demonstrate how your personal values align with theirs, especially around teamwork and quality. This shows you're not just a fit for the role, but for the company culture too.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific challenges in user research or product design. Think through scenarios where you've had to influence stakeholders or manage multiple projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
