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- Tasks: Troubleshoot and resolve technical issues across Microsoft 365, Azure, and more.
- Company: Join a dynamic Secure Managed Services team focused on service excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact by improving client services and driving automation.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end‑to‑end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working. This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.
Responsibilities
- Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
- Take ownership of service requests and ensuring SLA‑aligned outcomes.
- Supporting incidents through to resolution, attending meetings with clear actions, updates and post‑incident reviews.
- Supporting our Service Desk Analysts on challenging cases and engagements.
- Collaborating with vendors, teams and customers to achieve timely resolutions and root‑cause analysis.
- Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times.
About you
- Possess experience in a technical support or service desk role.
- You’re skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions.
- You build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service.
- You work effectively with colleagues, partners, and customers to resolve issues and improve services.
- You take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology.
- You are eligible to hold UK security clearance.
Knowledge and experience of the following would be advantageous
- Working with Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support.
- Dynamics 365, core features and incident/request support.
- Azure (Endpoint Manager, Entra ID, Intune, Defender) admin tasks and device policies.
- Windows 11.
Associate Support Consultant employer: FSP
Contact Detail:
FSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Associate Support Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Microsoft 365 and Azure. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to hear about your troubleshooting adventures and how you’ve improved service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Associate Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate Support Consultant role. Highlight your technical support experience, especially with Microsoft technologies, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've tackled technical issues and improved service delivery in the past – we love hearing about your successes!
Showcase Your Communication Skills: Since this role involves collaborating with clients and teams, make sure your application demonstrates your ability to communicate clearly and confidently. We want to see how you build relationships and resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at FSP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and other relevant technologies. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you not only understand the tools but can also apply them effectively.
✨Demonstrate Ownership
During the interview, highlight instances where you've taken ownership of a project or issue. Talk about how you guided others through resolution and what steps you took to ensure SLA-aligned outcomes. This will demonstrate your proactive approach and commitment to service excellence.
✨Showcase Your Communication Skills
Since this role involves collaborating with clients and teams, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built strong relationships with clients and colleagues, and how effective communication has led to successful resolutions in the past.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common incidents you've dealt with and how you would approach them. This is your chance to showcase your analytical thinking and ability to drive automation and improvements in service delivery.