Service Management Tools Consultant in Glasgow

We have an exciting opportunity for a Service Management Tools Consultant to join our growing team. You’ll work with our clients on their toolset strategy, including the selection, design and build of Service Management Tool solutions. You will be working together to design and deliver recommended improvements to assist them to maximise the full investment in their digital technology.

Responsibilities

• Designing and developing IT Service Management tools to fulfil the clients’ requirements.
• Using best practices and standards including ITIL, ISO20000, Lean, BPMN, and Agile to design processes.
• Performing audits and maturity assessments of customers’ existing ITSM tools to identify areas for improvement.
• Design and lead workshops, either face to face or virtually.
• Work with third party ITSM tool vendors to implement ITSM tool solutions.
• Develop the FSP Service Management Tool to support the delivery of managed services.
• Working with other capabilities across FSP to deliver wider service transformation programmes.
• Working with clients across a range of public and private sector organisations.

About you

• Possess a good understanding of ITIL practices.
• Knowledge and experience of implementing ITSM tools on-prem and as a SaaS platform.
• Excellent understanding of IT Service Management Toolsets, productivity, and automation tooling.
• Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies.
• Practical hands‑on experience of working in a Service Management team to deliver ITSM toolsets.
• Preferably hands‑on experience with ServiceNow.
• Preferably a holder of current or previous HMG Security Clearance.

What we look for in our people

• Strong alignment with FSP values and ethos.
• Commitment to teamwork, quality and mutual success.
• Proactivity with an ability to operate with pace and energy.
• Strong communication and interpersonal skills.
• Dedication to excellence and quality.

Who are FSP?

Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise‑level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high‑quality business and technology delivery with a dedication to exceptional client experience.

Why work for FSP?

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP. We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in‑person meeting, please let us know.