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For Companies At a Glance
- Tasks: Troubleshoot and resolve technical issues across Microsoft 365, Azure, and more.
- Company: Join a dynamic team focused on service excellence and client value.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by improving service delivery and client satisfaction.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end‑to‑end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working. This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.
Responsibilities
- Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
- Take ownership of service requests and ensuring SLA‑aligned outcomes.
- Supporting Incidents through to resolution, attending meetings with clear actions, updates and post‑incident reviews.
- Support Service Desk Analysts on challenging cases and engagements.
- Collaborate with vendors, teams and customers to achieve timely resolutions and root‑cause analysis.
- Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times.
About you
- Possess experience in a technical support or service desk role.
- You’re skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions.
- You build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service.
- You work effectively with colleagues, partners, and customers to resolve issues and improve services.
- You take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology.
- You are eligible to hold UK security clearance.
Knowledge and experience of the following would be advantageous:
- Working with Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support.
- Dynamics 365, core features and incident/request support.
- Azure (Endpoint Manager, Entra ID, Intune, Defender) admin tasks and device policies.
- Windows 11.
Associate Support Consultant employer: FSP Retail Team
Contact Detail:
FSP Retail Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Associate Support Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Microsoft technologies. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to see your thought process and how you approach challenges, especially in a support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Associate Support Consultant
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Microsoft technologies like 365, Azure, and Dynamics 365. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for the Associate Support Consultant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share specific instances where you've resolved complex issues or improved processes. This will help us see your proactive approach to service delivery.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FSP Retail Team
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Dynamics 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you not only understand the tools but can also apply your knowledge effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of service requests and driven them to resolution. Highlight any instances where you improved processes or reduced repeat issues through automation or monitoring enhancements. This demonstrates your proactive approach and commitment to service excellence.
✨Communicate Clearly and Confidently
Since this role involves collaborating with clients and colleagues, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your experiences effectively and leave a positive impression.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a challenging incident or working with a difficult client. Think about how you would approach these scenarios and be prepared to explain your thought process. This will showcase your ability to think on your feet and handle pressure.